Trinity Walton
Los Angeles,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Outstanding knowledge of customer service representation and educational development. Proven history of increasing productivity and customer satisfaction with open personality. Familiar with current trends in the industry and market, as well as the latest products and services available to customers. Committed to best-in-class customer service and maintaining professionalism.
Overview
7
7
years of professional experience
Work History
T3 Advisor
Tesla
Los Angeles, CA
04.2023 - Current
- Generated new sales opportunities through direct and telephone selling and emails.
- Follow-up with customers via phone or e-mail regarding service experience for customer retention reporting.
- Generated leads with successful cold calling of business prospects and skilled use of persuasive communication skills.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Handled inbound telephone calls from interested customers.
- Made appointments with interested customers according to schedule availability.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Set up new accounts and listed personal, demographic and payment information in system.
- Trained new hires and led large team of off-shore telemarketers.
- Explained complex financial concepts in an easy-to-understand manner.
Keyholder
Verizon Wireless
Pasadena, CA
02.2022 - 04.2023
- Made targeted product and service recommendations based on customer needs.
- Resolved customer account and billing problems.
- Troubleshot customer devices and diagnosed malfunctions.
- Mitigated obstacles efficiently to improve overall customer satisfaction ratings.
- Performed updates, installed new components and set up programs.
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Monitored sales floor to prevent product loss and item damage.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
After-School Program Leader
Think Together
Los Angeles , CA
10.2021 - 07.2022
- Analyzed instructor, student and class trends to make proactive decisions about program operations.
- Designed or used assessments to monitor student learning outcomes.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Created educational materials according to lesson plans and school programs.
- Organized and supervised daily activities for students in the after-school program.
- Developed lesson plans and educational activities to engage students.
- Assisted with homework assignments, projects, and tests.
Cashier
Cafe Rio
Palmdale, CA
07.2019 - 05.2021
- Operated cash register to record transactions accurately and efficiently.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Customer Service Representative
Abercrombie & Fitch
Northridge, CA
12.2018 - 02.2019
- Provided primary customer support to internal and external customers.
- Developed community reputation through acommitment to customer satisfaction and strong client relationships.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Representative
Hollister.Co
Palmdale, CA
02.2017 - 08.2018
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Bachelor of Arts - Deaf Studies: ASL/ASL Literature
California State University Northridge
Northridge, CA05.2023
High School Diploma -
The Palmdale Aerospace Academy
Palmdale, CA08.2018
Skills
- Program development
- Problem-Solving
- Critical Thinking
- Quality Assurance
- Technical Troubleshooting
- Product knowledge
- Teamwork and Collaboration
- Cultural Awareness
- Bilingual
- Fluent in ASL
- Cash Handling
- Customer Transactions
- Handling Complaints and Inquiries
- Team Leadership Experience
- Hardware troubleshooting
- Technology Recommendations
- Technology Troubleshooting
Timeline
T3 Advisor
Tesla
04.2023 - Current
Keyholder
Verizon Wireless
02.2022 - 04.2023
After-School Program Leader
Think Together
10.2021 - 07.2022
Cashier
Cafe Rio
07.2019 - 05.2021
Customer Service Representative
Abercrombie & Fitch
12.2018 - 02.2019
Customer Service Representative
Hollister.Co
02.2017 - 08.2018
Bachelor of Arts - Deaf Studies: ASL/ASL Literature
California State University Northridge
High School Diploma -
The Palmdale Aerospace Academy
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