Summary
Overview
Work History
Education
Skills
Timeline
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Trinity Wilder

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and boosting sales revenue, notably at Gabriel Brothers. Skilled in Microsoft applications and exceptional at problem-solving, I excel in fostering long-term client relationships and driving team performance. Achieved consistent sales targets through critical thinking and effective emotional support. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

Overview

5
5
years of professional experience

Work History

Direct Support Professional Caregiver

Rescare Home Healthcare
10.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
  • Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Insurance Sales Agent

Tranzact Insurance Solutions
01.2022 - 08.2023
  • Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
  • Developed strong relationships with clients through consistent communication and exceptional customer service.
  • Contributed to agency success by consistently meeting or exceeding monthly sales targets.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.

Team Lead

Panera Bread
03.2021 - 07.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Sales Representative Intern

Optim Marketing
01.2022 - 06.2022
  • Increased sales leads by conducting market research and identifying potential clients.
  • Enhanced product knowledge by participating in ongoing training sessions and staying up-to-date on industry trends.
  • Collaborated with the sales team to develop strategic plans for expanding target markets.
  • Analyzed competitor offerings to identify unique selling points for our products in the marketplace.
  • Worked closely with account managers to ensure smooth handover of new accounts, maintaining a high level of client satisfaction during transitions.

Customer Service Lead

Epiq Global
01.2021 - 12.2021
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.

Assistant Manager of Sales

Gabes, Gabriel Brothers
05.2020 - 09.2020
  • Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
  • Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
  • Established strong relationships with key clients, securing repeat business and fostering long-term partnerships.
  • Conducted regular performance reviews with team members, identifying areas for improvement and guiding them towards professional development opportunities.

Cashier Team Lead

McDonald's
04.2019 - 10.2020
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Education

High School Diploma -

Harding University High School
Charlotte, NC
06.2020

Skills

  • Disability Awareness
  • Emotional Support
  • Meal Preparation
  • Personal Hygiene Assistance
  • Typing
  • Microsoft
  • POS
  • Cash handling
  • Schedule Creating
  • Appointment setting
  • Problem-solving abilities
  • Critical Thinking
  • Customer Service

Timeline

Direct Support Professional Caregiver

Rescare Home Healthcare
10.2023 - Current

Insurance Sales Agent

Tranzact Insurance Solutions
01.2022 - 08.2023

Sales Representative Intern

Optim Marketing
01.2022 - 06.2022

Team Lead

Panera Bread
03.2021 - 07.2023

Customer Service Lead

Epiq Global
01.2021 - 12.2021

Assistant Manager of Sales

Gabes, Gabriel Brothers
05.2020 - 09.2020

Cashier Team Lead

McDonald's
04.2019 - 10.2020

High School Diploma -

Harding University High School

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Trinity Wilder