Trinity Williams
Sacramento,CA
Summary
Dynamic professional with extensive experience at California State University, Sacramento, specializing in inclusive leadership and customer service. Ability to guide diverse student groups through academic transitions, while cultivating teamwork and collaboration. Strong communication and problem-solving skills drive successful outcomes in educational environments. Committed to amplify student experiences and promoting a culture of inclusivity.
Overview
2
2
years of professional experience
Work History
Front Desk Student Assistant
California State University, Sacramento
Sacramento, CA
08.2024 - Current
- Greeted visitors and provided assistance with directions, inquiries, and other requests.
- Handled incoming calls and directed callers to appropriate department or employee.
- Provided administrative support by entering data into databases, filing documents, photocopying materials.
New Student Orientation Leader
California State University, Sacramento
Sacramento, CA
03.2023 - Current
- Develop and present information regarding academic expectations, university life and values, and other transition topics in an accurate and positive way to new students and their families.
- Check students and families in at the beginning of each new program, and check students out at the end of each program.
- Greet students and families, answer questions, direct traffic flow around Orientation, and help students navigate through the Orientation schedule.
- Assist students through the course enrollment process, ensure that students are taking approved courses, and provide guidance in navigating the course enrollment system.
- Guide, lead, and be responsible for a group of 15 to 30 students per orientation session.
- Work with a diverse team of other orientation leaders to assist as needed.
Team Lead. Childcare After School Program
Center for Fathers and Families
Sacramento, CA
04.2024 - 02.2025
- Develop daily lesson plans and activities.
- Lead organized learning activities for students to develop and strengthen their academic, physical, and social skills.
- As needed, differentiate lessons and activities so they are appropriate for students with various abilities.
- Review program work plans with the Site Coordinator, Student Learning Coach, or classroom teacher for effective program implementation.
- Participate in and evaluate the effectiveness of activities and events.
- Instruct students on the safe and proper use of supplies and equipment.
- Implement discipline techniques and classroom management.
- Interact professionally and appropriately with parents, teachers, and school staff.
Housing Ambassador
California State University, Sacramento
Sacramento
10.2022 - 01.2024
- Answer phones, respond to inquiries regarding students' housing status, and resolve issues that were addressed.
- Greet and assist all guests and students at the front desk.
- Provide detailed information pertaining to University Housing services via email, phone communication, tours, and outreach events.
- Prepare and assemble tour packets with detailed housing information, and promotional items.
- Maintain confidentiality.
- Clerical support.
First Year Peer Mentor
California State University, Sacramento
Sacramento, CA
08.2023 - 12.2023
- Assist students through the course enrollment process, ensure students are taking approved courses, and provide guidance in navigating the course enrollment system.
- Facilitate meaningful group discussions and connect between students, and lead small groups.
- Shared personal stories and experiences to provide hope, advocacy and one-on-one support to peers.
- Observed students during classroom activities to evaluate students' performance, behavior and social development.
Education
Bachelor of Science - Sociology
California State University, Sacramento
Sacramento, CA05-2024
Skills
- Strong communication
- Inclusive leadership
- Problem solving
- Teamwork
- Interpersonal and intercultural skills
- Customer service
- Team building
Timeline
Front Desk Student Assistant
California State University, Sacramento
08.2024 - Current
Team Lead. Childcare After School Program
Center for Fathers and Families
04.2024 - 02.2025
First Year Peer Mentor
California State University, Sacramento
08.2023 - 12.2023
New Student Orientation Leader
California State University, Sacramento
03.2023 - Current
Housing Ambassador
California State University, Sacramento
10.2022 - 01.2024
Bachelor of Science - Sociology
California State University, Sacramento
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