Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
Generic

Trinity Willis

Whittier,CA

Summary

Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Front Desk/Restaurant Hostess

Dave and Buster
Orange , CA
02.2025 - Current
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Stocked server areas with supplies before, during and after shifts.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Helped service staff handle demand by distributing food and beverages.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Recognized by management for providing exceptional customer service.

Merchandise Associate

Knott's Berry Farm
Buena Park, CA
11.2023 - Current
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
  • Provided training and guidance for new employees in merchandising practices.

Personal Shopper

Sam's Club Distribution
La Habra, CA
12.2022 - 05.2023
  • Assisted customers in selecting items that met their individual needs and preferences.
  • Maintained accurate records of all purchases made by customers.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Sourced unique and hard-to-find items for clients, ensuring satisfaction with exclusive finds.
  • Assisted teammates with daily tasks during peak periods.

Guest Advocate

Target
La Habra, CA
12.2021 - 11.2022
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Education

High School Diploma -

California High School
Whittier, CA
06-2022

BBA - Marketing

Whittier College (University)
Whittier, CA

Some College (No Degree) - Business

Cypress College
Cypress, CA

Skills

  • Team collaboration
  • Guest interaction
  • Conflict resolution
  • Training new employees
  • Interactive communication skills
  • Reliability

Affiliations

  • I play D3 soccer at Whittier College
  • I also do work study within the sports program

Languages

Spanish
Limited

Accomplishments

  • 1st Team All CIF Southern Selection
  • Valley Tribune All Area Team
  • MVP
  • Condor Crest (for graduation)
  • Gold Cord (signify academic achievements, honors, and participation in specific programs or organizations)
  • Won the business award in my within my business program (highschool)

Timeline

Front Desk/Restaurant Hostess

Dave and Buster
02.2025 - Current

Merchandise Associate

Knott's Berry Farm
11.2023 - Current

Personal Shopper

Sam's Club Distribution
12.2022 - 05.2023

Guest Advocate

Target
12.2021 - 11.2022

High School Diploma -

California High School

BBA - Marketing

Whittier College (University)

Some College (No Degree) - Business

Cypress College

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Trinity Willis