Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Trinity Wilt

Waynesboro,PA

Summary

Accomplished and hands-on professional with over 20 years of experience in the insurance industry, specializing in auto, home, and life insurance. With a personable and collaborative approach, I bring four years of expertise as an Associate Business Analyst, leading initiatives to transition business operations to the Oracle Insurance Policy Administration (OIPA) system. Known for building strong relationships with cross-functional teams. I drive process improvements, optimize workflows, and ensure seamless integration between business needs and IT solutions. Adept at managing both independent and team-based projects, I maintain a strong focus on achieving operational efficiency, business readiness, and stakeholder satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Associate Business Initiatives Analyst

TruStage
02.2020 - 01.2025
  • Analyze and document current processes, identifying areas for improvement and aligning business needs with the new Oracle Insurance Policy Administration (OIPA) system.
  • Collaborate with configuration teams and testing teams to ensure the smooth build-out and deployment of OIPA.
  • Partner with Product Owners to evaluate and prioritize business requirements and enhancement requests, ensuring alignment with system capabilities.
  • Work with the Learning and Development team to facilitate Business Readiness initiatives, including updating procedures and ensuring staff are prepared for new system changes.
  • Serve as key liaison between business stakeholders, IT, and QA teams, ensuring clear communication and timely resolution of issues.

Customer Care Associate II

Assurant Solutions
05.2013 - 02.2020
  • Managed data entry and policy processing for new business, ensuring accuracy nd compliance with Texas state regulations.
  • Assisted agents and customers with policy conversions and escalated inquiries, resolving issues to ensure customer satisfaction.
  • Identified and recommended process improvements to management, contributing to enhanced efficiency and reduced processing time.
  • Collaborated with management to streamline training processes, facilitating smoother onboarding and ongoing development for team members.
  • Leveraged expertise to troubleshoot and resolve accounting discrepancies, contributing to the overall accuracy of business operations.

Education

High School Diploma -

West Hills High School
Santee, CA

Skills

  • Oracle Insurance Policy Administration (OIPA)
  • Business Process Analysis & Improvement
  • Stakeholder Collaboration & Communication
  • Data Entry & Reporting
  • IT & QA Team Coordination
  • Training & Onboarding
  • Technical Documentation & Procedure Updates
  • Microsoft Outlook, Word, Excel
  • Problem Solving & Escalation Management
  • Remote & Office Team Environments

Certification

LOMA

Timeline

Associate Business Initiatives Analyst

TruStage
02.2020 - 01.2025

Customer Care Associate II

Assurant Solutions
05.2013 - 02.2020

High School Diploma -

West Hills High School

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Trinity Wilt