Trinity Windsor
Fresno,CA
Summary
Motivated Service Worker adept in cash handling and fostering teamwork. Skilled in using POS systems and committed to maintaining high safety standards. Demonstrates exceptional hospitality service expertise and a friendly demeanor, contributing significantly to workplace efficiency and positive customer interactions. With exceptional social skills, communication abilities and customer service background.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Thomas Cuisine Management
07.2023 - 10.2024
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Managed cash handling procedures accurately, ensuring all transactions were properly recorded and reported.
Call Center Representative
Bitwise Instries
06.2022 - 05.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Edison High School
Fresno, CA06.2021
Skills
- Friendly and outgoing
- Cash Handling
- Order Taking
- Safe Food Handling
- Excellent memory
- POS Systems
- Hospitality service expertise
- New Hire Training
- Product displays
- Customer Service
- Time Management
- Teamwork and Collaboration
Certification
- Food Handlers License
- Certificate of Completion - Call Center Agent
Languages
Spanish
Professional Working
Timeline
Barista
Thomas Cuisine Management
07.2023 - 10.2024
Call Center Representative
Bitwise Instries
06.2022 - 05.2023
- Food Handlers License
- Certificate of Completion - Call Center Agent
High School Diploma -
Edison High School
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