Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Open To Work
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Hi, I’m

Trinity Wolfe

Syracuse,NY
Trinity Wolfe

Work Preference

Desired Job Title

Sales AssociateHostess/Server Shift LeaderEnrichment TeacherSales Leader/Manager of OperationsSales Leader/Manager's Assistant

Summary

Dear Hiring Team,

I’ve always believed that people may forget what they ordered, but they’ll never forget the way they were treated. That’s why hospitality has never felt like simply a job to me—it’s the way I connect with people.

Throughout my career, I’ve been fortunate to work in professions centered around creating meaningful experiences. As both a server and a licensed esthetician, I’ve learned that while the services themselves are different, the purpose remains the same: to anticipate needs before they’re spoken, pay attention to the details others might overlook, and create an environment where every guest feels genuinely welcomed, comfortable, and valued.

Those experiences have shaped the way I approach every interaction. To me, true hospitality isn’t measured by how many tables you can manage or how quickly you can deliver a meal. It’s reflected in the moments guests don’t have to ask for something because you’ve already noticed, in the conversations that feel genuine rather than rehearsed, and in the lasting impression they carry with them long after they’ve left.

As I continue my esthetics business—an experience that has strengthened my professionalism, deepened my appreciation for personalized service, and reinforced the importance of representing every brand I’m a part of with pride and intention. I’m intentionally seeking a restaurant whose standards challenge me to grow and whose commitment to hospitality mirrors my own.

I bring composure in fast-paced environments, a strong work ethic, attention to detail, and the ability to build authentic connections with people from all walks of life. More importantly, I bring the belief that every guest interaction reflects the restaurant itself.

Thank you for your time and consideration. I hope to have the opportunity to meet you, learn more about your vision for The Peacock, and show you the level of hospitality and professionalism I would bring to your opening team.

Warmly,

Trinity W.

Overview

10
years of professional experience

Work History

Aldi’s
1055 West Genesee

Sales Associate
01.2024 - Current

Job overview

  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Twin Trees Too
Syracuse

Hostess/Server Shift Leader
07.2017 - 12.2023

Job overview

  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.

Syracuse City School District
Syracuse, NY

Enrichment Teacher
06.2021 - 08.2022

Job overview

  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
  • Delivered effective and differentiated classroom instruction to range of neurodiverse students.
  • Taught students across multiple classifications and degrees of special needs.
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Led activities that developed students' physical, emotional, and social growth.
  • Encouraged students to take ownership of learning by providing choices.
  • Met needs of different students by adapting teaching materials and methods.
  • Provided feedback, guidance and support to students on participation and performance.
  • Monitored student progress and provided individualized instruction to meet student needs and goals.
  • Collaborated with colleagues to share ideas and resources to enhance student experience and success.

Pier One Imports
Syracuse, NY

Sales Leader/Manager of Operations
12.2017 - 08.2019

Job overview

  • Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
  • Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
  • Managed CRM system to coordinate information from lead sources.
  • Achieved sales metrics consistently by creating SMART goals based on available sales data.
  • Developed multiple sales strategies to address range of project and customer types.
  • Increased customer engagement to drive interest and boost sales opportunities.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Performed inventory control procedures to manage stock.
  • Kept detailed track of sales and customer information in company system.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Handled cash register operations and customer transactions to process payments.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Processed and stocked merchandise in accordance with store standards.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Macy's
Miami, FL

Sales Leader/Manager's Assistant
01.2017 - 07.2017

Job overview

  • Maintain a positive and productive atmosphere for all associates
  • Make sure associates complete task that are given in a timely manner
  • Complete task within a certain time frame
  • Weekly inventory
  • Ensure customer service
  • Make daily sale status and meet daily sales quota
  • Consistently achieved sales goals
  • Operate register / POS system
  • Regularly supervised a crew of 7+ associates
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Demonstrated excellent people skills in both customer and employee relationships
  • Established administrative work procedures to track staff's daily tasks.

Education

Syracuse Academy Of Science

High School Diploma

University Overview

Onondaga Community College
Syracuse, NY

Associate of Arts from Business Communications

University Overview

Skills

  • Chemical Facial Peels
  • Anatomy and Physiology
  • Sanitation Standards
  • Waxing Certification
  • Infection Control Milady Certified
  • Barbicide Certified
  • BBP OSHA Certified
  • Nanotechnology Dermalogica Certified
  • LED Light Therapy
  • Dermaplaning
  • Lesson Planning
  • Conflict resolution techniques
  • Training in food handling preparation
  • Cash handling
  • Tableside etiquette
  • Table setting
  • Server training
  • Point of sale (POS) system operations

Timeline

Sales Associate
Aldi’s
01.2024 - Current
Enrichment Teacher
Syracuse City School District
06.2021 - 08.2022
Sales Leader/Manager of Operations
Pier One Imports
12.2017 - 08.2019
Hostess/Server Shift Leader
Twin Trees Too
07.2017 - 12.2023
Sales Leader/Manager's Assistant
Macy's
01.2017 - 07.2017
Syracuse Academy Of Science
High School Diploma
Onondaga Community College
Associate of Arts from Business Communications
Trinity Wolfe