Trinity Yax
Lake Orion
Summary
Customer relations assistant recognized for exceptional productivity and efficient task execution. Specialized in conflict resolution, customer service management, and effective communication strategies. Proven ability to enhance customer satisfaction through active listening, patience, and problem-solving skills. Experienced service support representative specializing in customer support and inquiry resolution. Strong communication and problem-solving skills contribute to maintaining positive customer relationships. History of improving customer satisfaction and loyalty through dedicated service and successful issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Customer Relations Assistant
Outdoor World Bass Pro
Auburn Hills
07.2025 - Current
- Delivered exceptional customer service, enhancing satisfaction and fostering loyalty.
- Resolved customer complaints promptly, utilizing effective communication and problem-solving skills to restore satisfaction.
- Addressed customer inquiries with thorough product information, improving their purchasing decisions.
- Answered customer calls and emails, responding to inquiries in a timely manner.
- Handled escalated issues calmly, ensuring professional resolution.
- Collaborated with departments to address customer concerns swiftly.
- Processed transactions accurately using point-of-sale systems for efficient checkouts.
- Maintained clean, organized workspace to enhance customer experience.
Teacher Cadet
Clarkston Community Schools
08.2025 - 05.2025
- Created nurturing environment for 3-year-old students, promoting engagement and enthusiasm for early learning.
- Set up and led small group activities to foster collaboration and enhance learning experiences.
- Supervised children during teacher-led activities to ensure safety and support learning.
- Helped the students clean up and prepare for the next step of their day.
Crew Member
McDonald's
Village of Clarkston
05.2022 - 05.2024
- Enhanced customer satisfaction through attentive service and quality food delivery.
- Prepared and assembled food orders efficiently for customer satisfaction.
- Handled cash transactions, prepared and assembled food, and maintained cleanliness of work area and equipment.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Operated kitchen equipment safely, following all safety protocols.
Teacher Helper
Clarkston Community Schools
10.2023 - 01.2024
- Cared for infants' needs through feeding, sleeping, diapering, and interactive play, promoting healthy development.
- Supervised infants in care room, ensuring safety and well-being.
- Supported students with individualized learning needs and classroom activities.
- Assisted teachers in preparing instructional materials and classroom resources.
- Organized classroom supplies and maintained an orderly learning environment.
Education
High School Diploma -
Clarkston High School
Clarkston, MI05-2025
Skills
- Customer service and support
- Complaint handling
- Effective communication
- Problem resolution
- Customer engagement
- Inbound call management
- Order fulfillment
- Relationship management
- Multitasking and prioritization
- Time management
- Adaptability
- Organizational skills
- Conflict resolution
- Networking and collaboration
- Administrative skills
References
Furnished upon request
Timeline
Teacher Cadet
Clarkston Community Schools
08.2025 - 05.2025
Customer Relations Assistant
Outdoor World Bass Pro
07.2025 - Current
Teacher Helper
Clarkston Community Schools
10.2023 - 01.2024
Crew Member
McDonald's
05.2022 - 05.2024
High School Diploma -
Clarkston High School