Trinity A. Williams
Upper Marlboro,MD
Summary
Dynamic professional with a proven track record in customer service and guest relations, honed at Six Flags of America and other notable establishments. Excelled in managing high-volume operations and enhancing guest experiences through effective communication and meticulous attention to safety protocols. Demonstrates exceptional phone etiquette and a commitment to operational excellence, significantly improving guest satisfaction.
Overview
3
3
years of professional experience
Work History
Hostess
LongHorn Streakhouse
06.2023 - 04.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Game Booth Attendant
Six Flags of America
05.2023 - 10.2023
- Balanced multiple tasks simultaneously while maintaining a high level of efficiency in managing booth operations during busy periods.
- Assisted in the training of new staff members, ensuring they were well-prepared to provide excellent customer service.
- Managed crowd control during peak times, ensuring guest safety and satisfaction throughout their visit.
Amusement Ride Operator
Six Flags of America
03.2022 - 10.2022
- Ensured compliance with state regulations by documenting routine safety checks accurately before each shift start time.
- Delivered informative pre-ride spiels to guests, setting clear expectations and enhancing their overall experience.
- Collaborated with team members to ensure smooth transitions between shifts, maintaining consistent ride operations throughout the day.
- Handled emergency situations calmly, following established protocols to ensure guest safety at all times.
Office Assistant
Lloyd and Associates Real Estate Group
07.2021 - 08.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
Bachelor of Science - Cybersecurity
Hampton University
Hampton, VA05.2028
High School Diploma -
Elizabeth Seton High School
Bladensburg, MD06.2024
Skills
Customer Service
Guest Relations
Phone Etiquette
Languages
French
Limited Working
Timeline
Hostess
LongHorn Streakhouse
06.2023 - 04.2024
Game Booth Attendant
Six Flags of America
05.2023 - 10.2023
Amusement Ride Operator
Six Flags of America
03.2022 - 10.2022
Office Assistant
Lloyd and Associates Real Estate Group
07.2021 - 08.2021
Bachelor of Science - Cybersecurity
Hampton University
High School Diploma -
Elizabeth Seton High School
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