Trinity Connolly
Santa Barbara,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
AC Hotel By Marriott
09.2023 - 01.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Host
Chevys
02.2021 - 08.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Restaurant Waiter
Marys Pizza Shack
08.2019 - 01.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Developed strategic marketing initiatives for increased brand visibility, attracting new clientele and retaining loyal customers.
Education
High School Diploma -
Montgomery High School
Santa Rosa, CA01.2020
Skills
- Order Taking
- Service Quality
- Food Presentation
- Conflict resolution
- Interpersonal skills
- Attention to detail
- Customer service
- Time management
- Cleanliness
- Professionalism
- Positive attitude
- Cash handling
- Active listening
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Waiter
AC Hotel By Marriott
09.2023 - 01.2024
Host
Chevys
02.2021 - 08.2023
Restaurant Waiter
Marys Pizza Shack
08.2019 - 01.2021
High School Diploma -
Montgomery High School
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