Trinity Gray
Stratton,CO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Medical,Food and Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Conscientious indaviual with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Conduent
Maricopa, AZ
01.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- While maintaing active listening was looking for resolution to their issues
Shift Lead`
Taco Bell
Maricopa, AZ
08.2021 - 01.2022
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Sortation Associate
Amazon
Phoenix, AZ
03.2021 - 04.2021
- Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
- Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Maintained high-level work standard achieving [Number]% accuracy sorting and processing.
- Informed management immediately of sorting issues, conveyor problems and safety concerns.
- Performed well during first, second and third shift rotations.
- Functioned comfortably at heights on catwalks, ladders and man-lifts.
Inpatient McKesson Consultant
McKesson
Remote , AZ
03.2020 - 11.2020
- Maintained accuracy, completeness and security for medical records and health information.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Followed exact procedures for handling transfers and other releases of medical records.
Mortgage Consultant
Mr Cooper
Remote , AZ
01.2019 - 12.2019
- Oversaw sales and underwriting processes of mortgage lending office.
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Planned and dealt with payment schedules.
Education
High School Diploma -
Longmont High School
Longmont, CO05.2019
Skills
- Needs Assessment
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
- Customer Account Management
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Call Documentation
- Responding to Difficult Customers
- Understanding Customer Needs
- Upbeat and Positive Personality
- Answering Customer Questions
- Call Transfers
- Inbound and Outbound Calling
Timeline
Customer Service Representative
Conduent
01.2022 - Current
Shift Lead`
Taco Bell
08.2021 - 01.2022
Sortation Associate
Amazon
03.2021 - 04.2021
Inpatient McKesson Consultant
McKesson
03.2020 - 11.2020
Mortgage Consultant
Mr Cooper
01.2019 - 12.2019
High School Diploma -
Longmont High School
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