Trinity Law
Manchester,NH
Summary
Results-driven professional with extensive experience in logistics, retail, and customer service. Demonstrated success in high-pressure environments, excelling in package handling and frontline support. Proven problem-solving skills and project leadership capabilities. Founder of independent ventures, showcasing resourcefulness and strong business acumen.
Overview
6
6
years of professional experience
Work History
SWAK Associate
FedEx
07.2025 - Current
- Assisted with packaging, sealing, and preparing items for secure shipment.
- Maintained quality control by verifying labeling and shipment details.
- Ensured workplace safety and compliance in handling fragile or oversized parcels.
- Collaborated with coworkers to maintain steady workflow and minimize errors.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Improved reporting accuracy, implementing new data management system.
- Developed comprehensive risk management plan, significantly reducing potential disruptions.
Package Handler
FedEx
07.2025 - Current
- Sorted and scanned packages to ensure accurate routing and on-time delivery.
- Loaded and unloaded trucks efficiently while following safety protocols.
- Adapted to a fast-paced, high-volume environment with strict deadlines.
- Supported team operations through consistent reliability and physical stamina.
Retail Sales Associate/Sales Floor Associate/Cashier
Maid of the Mist
05.2021 - 11.2023
- Greet and assist thousands of customers daily, ensuring swift and efficient service.
- Handle cash transactions accurately, managing high-volume sales during peak times.
- Maintain store organization, restocking shelves and arranging displays to enhance customer experience.
- Resolve customer inquiries and locate desired products, improving satisfaction and retention.
- Contribute to a clean and orderly store environment, supporting team productivity.
- Delivered exceptional customer service by efficiently managing transactions.
- Resolved customer inquiries, enhancing overall shopping experience.
- Facilitate seamless customer interactions by addressing needs promptly, fostering loyalty and repeat business.
- Collaborate with team members to maintain a clean, organized store, enhancing the shopping environment.
- Upsell products and recommend promotions to customers, driving sales and increasing store revenue.
- (temp job)
- (received raises)
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
Retail Sales Associate
Oldest Nursery Niagara Falls State Park
05.2021 - 09.2022
- Engaged customers, suggested products, and shared knowledge, enhancing sales and customer satisfaction.
- Enhanced customer satisfaction by providing tailored product recommendations and efficient checkout process.
- Directed customers to products efficiently, improving store navigation and reducing wait times.
- Engaged with customers energetically, boosting sales through effective suggestive selling techniques.
- Achieved high sales targets by leveraging product knowledge and delivering exceptional customer service.
- Accurately managed cash transactions, ensuring error-free register operations and enhancing financial accuracy.
- (temp job)
Retail Sales Associate
Journeys Shoe Store
08.2019 - 09.2019
- Skilled at cash handling and accounting.
- Stocked shelves and verified inventory codes.
- Unloaded freight and managed shoes, backpacks and other merchandise receiving.
- Greet the customer, get the customer in a seat, bring out all the things they ordered and some extras so they can decide if they want to buy more then cash them out.
- Enhanced customer satisfaction by efficiently managing inventory, leading to a 15% increase in sales.
- (temp job)
Education
High School - Psychology, Software Engineering, Computer Science
Niagara Falls High School
Niagara Falls06.2023
Skills
- Cash Handling
- Leadership
- Diligent
- Guest Services
- Customer Service
- Basic Math
- Writing Skills
- Organizational Skills
- Public Speaking
- Communication Skills
- Computer Skills
- Retail Sales
- Upselling
- Cashiering
- Sales
- Time Management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Customer engagement
- Decision-making
- Complex Problem-solving
- Relationship building
- Courteous and professional
Hobbies and Interests
Cheerleading 2015-19, Baseball 2016-19, Wrestling 2017-19, Basketball 2017-19, Volleyball 2019-22, Soccer 2021-23, Flag Football 2023, Outdoor Track 2023, Chess Club, Symphonic Band, Concert Band, Blue Jazz Band, Gold Jazz Band, Pit Band, Pep Band, Marching Band, Drumline, Jazz Choir, Concert Choir, Symphonic Choir, All State Choir, Advanced Choir, University Chorale
Community Service
2019-09, 2023-06, Over the course of my 4 years in high school, I accumulated 365.5 community service hours and received a sash during graduation for the achievement.
Affiliations
Kiwanis Key Club
United States Marines - Dependent
Timeline
SWAK Associate
FedEx
07.2025 - Current
Package Handler
FedEx
07.2025 - Current
Retail Sales Associate/Sales Floor Associate/Cashier
Maid of the Mist
05.2021 - 11.2023
Retail Sales Associate
Oldest Nursery Niagara Falls State Park
05.2021 - 09.2022
Retail Sales Associate
Journeys Shoe Store
08.2019 - 09.2019
High School - Psychology, Software Engineering, Computer Science
Niagara Falls High School