TRINITYROSE ROOPNARINE
Kissimmee,FL
Summary
Guest-focused hospitality professional experienced in high-volume attractions, skilled in personalized service, clear communication, and cross-team collaboration. Known for anticipating guest needs, maintaining a safe and welcoming environment, and delivering memorable, brand-aligned experiences.
Overview
3
3
years of professional experience
Work History
Recreation Assistant
Gaylord Palms Resort & Convention Center
ORLANDO, FL
02.2026 - Current
- Assisted in organizing recreational activities for guests and groups.
- Facilitated smooth operation of poolside events and games for attendees.
- Coordinated equipment setup and maintenance for various recreational programs.
- Implemented safety measures during all recreational activities and events.
- Monitored guest participation and provided assistance as needed during events.
Volunteer
Boggy Creek Elementary - Give Kids The World
09.2023 - 09.2025
- Assisted in creating a fun and welcoming environment for children and families visiting Give Kids The World.
- Supported daily activities, games, and events to ensure a positive, memorable experience for all participants.
- Helped with setup, organization, and cleanup of volunteer-led programs and activities.
- Engaged with children and families, providing encouragement, support, and attentive care.
- Collaborated with fellow volunteers and staff to ensure smooth operations and a safe environment.
Guest Services & Attractions Specialist - ICE!
Gaylord Palms Resort & Convention Center
09.2023 - 02.2025
- Greetings and assisted guests in person and over the phone, anticipating needs and providing clear, accurate information.
- Assisted guests with ticketing questions, wayfinding, accessibility needs, and general attraction information.
- Collaborated with the Group Sales team to support large group arrivals and ensure well-coordinated ICE! visits.
- Supported smooth guest flow from entry through exit by managing queues, crowd movement, and attraction timing.
- Assisted with crowd control during peak periods, including post-Christmas attendance surges.
- All attraction guidelines, safety procedures, and company protocols.
- Maintained strong knowledge of attraction policies, safety standards, and guest accommodations.
- Coordinated with Guest Services, Box Office, Security, Lost & Found, and Safety teams to resolve guest needs efficiently.
- Assisted coordinators by helping train new associates on guest service systems and computer usage.
- Supported retail and merchandise operations by directing guests and managing high-traffic areas.
- Supported special events and seasonal activations, including character experiences and holiday programming.
- Ensured consistent execution of the ICE! storytelling experience by engaging guests and answering questions.
- Represented Gaylord Palms and Marriott service values through professionalism and positive guest interactions.
Education
Associate's - Psychology
Valencia College
Graduated -
Gateway High School
Skills
- Luxury Hospitality Service Standards
- Anticipatory Guest Service & Personalization
- Professional Guest Engagement & Presence
- Discretion, Empathy & Emotional Intelligence
- Elevated Service Recovery & Guest Care
- High-Volume Luxury Experience Management
- Clear, Polished Verbal & Phone Communication
- Brand Representation & Storytelling Excellence
- Attention to Detail & Guest Experience
- Consistency
- Safety, Comfort & Guest Well-Being Awareness
- Cross-Department Collaboration in Resort Environments
- Accessibility & Inclusive Guest Experience Support
- Calm Performance in High-Pressure Situations
- Guest Satisfaction & Experience Enhancement
- Marriott Brand Values & Service Culture Alignment
Timeline
Recreation Assistant
Gaylord Palms Resort & Convention Center
02.2026 - Current
Volunteer
Boggy Creek Elementary - Give Kids The World
09.2023 - 09.2025
Guest Services & Attractions Specialist - ICE!
Gaylord Palms Resort & Convention Center
09.2023 - 02.2025
Associate's - Psychology
Valencia College
Graduated -
Gateway High School