Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Trinka Guerra

Oklahoma City,Oklahoma

Summary

Customer-oriented Store Manager offering over one year of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

1
1
year of professional experience

Work History

Store Manager of Operations

Family Dollar
Oklahoma City, Oklahoma
06.2023 - Current
  • Developed and maintained store policies, procedures and operations manual.
  • Analyzed sales figures to identify trends and opportunities for improvement.
  • Evaluated employee performance on a regular basis to ensure quality standards were met.
  • Managed inventory levels and ensured accurate ordering of merchandise.
  • Ensured compliance with all safety regulations and company policies.
  • Recruited, trained, coached and mentored staff members in customer service skills.
  • Implemented effective cost-control measures to maximize profitability.
  • Conducted monthly meetings with staff to discuss operational issues or changes.
  • Resolved customer complaints promptly and professionally.
  • Created weekly schedules for staff members according to business needs.
  • Developed relationships with vendors to negotiate better prices on supplies.
  • Monitored stock levels regularly to avoid out-of-stock situations.
  • Assisted customers in finding the products they needed quickly and efficiently.
  • Maintained records of daily transactions using point-of-sale systems.
  • Provided feedback on product selection, layout, displays and promotions.
  • Organized promotional events such as special sales or discounts.
  • Reviewed financial statements including profit and loss reports.
  • Ensured that store was clean and organized at all times.
  • Identified areas of improvement in store operations processes.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Updated and maintained store signage and displays.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Mitigated business risks by working closely with staff members and assessing performance.

Education

Bachelor of Arts - Education

Western Governors University
Salt Lake City, UT
06-2026

Skills

  • Store maintenance
  • Employee Scheduling
  • Point of sale systems
  • Computer Skills

Affiliations

  • I am a single mother, im balancing work school, family. I am able to multi function.

Timeline

Store Manager of Operations

Family Dollar
06.2023 - Current

Bachelor of Arts - Education

Western Governors University

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Trinka Guerra