Summary
Overview
Work History
Education
Skills
References Available
Affiliations
Timeline
Generic
Trinquillia Tyler

Trinquillia Tyler

Lithonia,GA

Summary

I will bring a professional attitude and knowing the meaning of hard work with great team player, time management skills giving your company the best service with a smile. Focused, detail-oriented and conscientious with advanced understanding of regulations and standards. Reviews large volumes of physical and digital data to assess accuracy and integrity of provided information while meeting tight deadlines. Rational Tax Examiner looking to tackle new responsibilities and build upon skills. Identifying tax issues during the preparation process. Self-motivated and confident with outstanding written and verbal communication talents. Proficient in using state computer applications. Skilled in verifying all types of documents and checking individual details against required standards. Technically-savvy with advanced proficiency in computer software . Resourceful Tax Examiner ensuring all tax information is completed according to deadlines and procedures. Organized and coordinated with working a morning or evening schedule. Outstanding research and writing skills with the creativity to think outside-the-box. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience

Work History

Tax Examiner

Federal Government
Tucker, GA
07.2023 - Current
  • Identified discrepancies between reported income and expenses, as well as any other irregularities.
  • Conducted independent field audits and investigations of income tax returns to verify information provided.
  • Maintained up-to-date contact information for each case under review.
  • Assisted taxpayers in understanding their obligations related to filing taxes.
  • Investigated discrepancies in taxpayer information to determine the appropriate course of action.
  • Participated in training sessions designed to stay abreast of current tax laws.
  • Conducted research on different tax issues and remained up to date on tax law changes.
  • Interpreted federal, state, and local taxation codes for individuals or businesses.
  • Collaborated with colleagues to provide guidance on complex issues related to taxes.
  • Conducted tax research using various resources and tools to verify proper compliance and tax filings to client's advantage based on current tax laws.
  • Checked completeness of information when processing applications and transactions.
  • Maintained records, phone numbers, contacts, and actions taken for each case.
  • Researched accounts with reported discrepancies.
  • Planned and completed group projects, working smoothly with others.
  • Understood and followed oral and written directions.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Maintained updated knowledge through continuing education and advanced training.

Customer Service Representative/OSD

XPO Logistics
Lawrenceville, GA
05.2020 - 07.2023
  • Provide professional customer service to both internal and external customers, as well as collaborate with customers and service centers personnel to resolve issues
  • Bill shipments pursuant to applicable tariffs and pricing agreements, recognize and resolve documentation errors, assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
  • Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
  • Process over, short and damaged freight and related documentation for customer resolution
  • Research over, short and damaged freight (including refused and undelivered freight); process related documentation and resolve errors for quick customer resolution and claim prevention
  • Communicate with customers, operations and vendors as necessary to resolve issues around shipments identified as over, short, damaged, refused or stranded
  • Effectively use tools related to matching freight, documenting shipment dispositions, etc
  • Develop strong relationships with operational teams at the service center(s) to solve recurring issues
  • Monitor controls of paperwork and processes that impact claims such as timely communication of exceptions on shipper loaded trailers and proper handling of PODs
  • Work with Cargo Claims Team to ensure specific tasks are completed on daily basis to prevent claims.

Quality/Customer Service

Ryder Fleet Products
  • Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
  • Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Warehouse associate meal prep production

Home Chef
  • Weighing out portions of different foods
  • Making sure packaged and unpackaged food was in good condition for shipping to customer
  • Stay in compliance for sanitation and safety rules
  • Prepared snacks and breakfast for the employees.

Administration- Vendor Compliance

SOS Security LLC (Insight Global Staffing Agency)
  • Answer incoming calls
  • Work closely with management and the accounting department
  • QA, Making sure they had the correct attire and equipment for the job
  • Once they are in compliance an email is then sent to the accounting dept
  • To be placed on the in compliance list
  • Once they are on the list
  • Then they become available for different security jobs in they're area
  • Payment is then sent if invoices has been sent in for any jobs completed
  • Met production goals in a timely manner.

Administrative Assistant/Reception (part time Job)

One Time Auto Repair
  • Customer Service cw-specialist
  • Data entry of alpha and numeric
  • Answer inbound service calls on Avaya phone system
  • Providing service for inbound service calls and supply calls on the Oracle R12 system
  • Also problem solving and complaints
  • Make sure customers were under contract with Ricoh
  • If customers were not under contract i then explain the invoicing process with amounts so customers have full understanding of the invoicing process
  • Worked closely with Technicians and the Field technician managers to give that extra assistance to the customer
  • Assist office manager with diverse projects for the company
  • Excel, Outlook, Windows PowerPoint.

Education

Associates Degree - Management/Entrepreneurship

Le Cordon Bleu Culinary Arts

Skills

  • Dedicated Office Administration/Quality/Customer Service
  • Team Player
  • Time Management Skills
  • Complaint Handling & Resolution
  • Data Entry (50,000ks) (alpha & numeric)
  • Outlook
  • Phone Skills
  • Detailed Orientated
  • Organizational Skills
  • Wpm 60
  • Xima Cronicall
  • Customer Satisfaction Enhancement
  • Account Resolution
  • Great with multitasking
  • Receptionist
  • Office Management
  • Able to learn new task quickly
  • Fast Pace Production environment
  • Account Receivable
  • SAP
  • Exceptional Follow-Up skills
  • Proficient in Computers
  • Microsoft Office Suite-Word
  • Excel
  • PowerPoint
  • Multitask
  • Customer Service
  • Tax Form Proficiency
  • Legal Codes and Laws Knowledge
  • Account Reconciliation
  • Regulations and Compliance
  • Skilled in [Software]
  • Verbal and Written Communication
  • Multi-State Tax Review
  • Research and Documentation
  • Proficient in [Software]

References Available

True

Affiliations

Cooking

Writing

Reading

Traveling

Timeline

Tax Examiner

Federal Government
07.2023 - Current

Customer Service Representative/OSD

XPO Logistics
05.2020 - 07.2023

Quality/Customer Service

Ryder Fleet Products

Warehouse associate meal prep production

Home Chef

Administration- Vendor Compliance

SOS Security LLC (Insight Global Staffing Agency)

Administrative Assistant/Reception (part time Job)

One Time Auto Repair

Associates Degree - Management/Entrepreneurship

Le Cordon Bleu Culinary Arts
Trinquillia Tyler