Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trinyse LeGrant

Clinton,MD

Summary

I am experienced and successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support. Eagerer to learn more in my field of administration to support all program requirements at expert level. Due to my years of hands-on experience, I can attest to quality service in a multi-tasking high volume environment. I love to teach and learn from others. I am looking to be loyal in a position I can grow in and maintain.

Overview

20
20
years of professional experience

Work History

Lead Line Cook

BMC- A Taste Of NOLA
07.2022 - Current
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning, and sanitation protocols.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
  • Handled portion control activities according to specified instructions provided by chef.
  • Grilled meats and seafood to customer specifications.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Plated and presented all dishes to match established restaurant standards.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Chef/Event Caterer

Stuff'd Catering
06.2014 - Current
  • Cooked for large groups of people and managing various types of food for large events.
  • Addressed customer complaints with openness and proactivity, attending to concerns personally and offering creative solutions to uncharted problems with food availability, temperature and quantity.
  • Conceptualized menus to account for dietary restrictions, food allergies and personal requests.
  • Ordered food items and supplies needed to fulfill catering jobs.
  • Met face-to-face with clients of diverse backgrounds to discuss specific needs and considerations, designing unique garnishes, table settings and plate displays to suit each group's theme.
  • Sampled each dish for quality control prior to serving, identifying mistakes and solving immediately.

Salon Cosmetologist

Illussions Hair Design/Salontra Select Suites
10.2009 - 05.2023
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Answered phone calls and emails to schedule client appointments.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Educated clients on proper skin care techniques and ideal products suitable to needs.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Developed loyal following of clients by providing high-quality services.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Increased revenue through effective customer service and inventory management.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Developed creative techniques to provide clients with latest hairstyles.

Program Assistant

USDA Graduate School
01.2007 - 01.2009
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Managed both digital and physical filing systems and retrieved documents as required.
  • Prepared clearly written and formatted documents and reports.
  • Created and updated records and files to maintain document compliance.
  • Conducted research to assist with routine tasks and special projects.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Identified communication channels to set roadmap to distribute information.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Call Center Representative

CVTSA
01.2006 - 01.2007
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Administrative Assistant

Commonwealth Orthopedics & Rehabilitation
01.2004 - 01.2006
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Education

No Degree - Physical Therapy Assisting

NOVA CC
Annandale, VA
05.2004

High School Diploma -

Robert E Lee High School
Springfield, VA
06.2001

Skills

  • High-Volume Environments
  • Ordering and Stocking
  • Time Management
  • Reliable and Trustworthy
  • Effective Planning
  • Guest Satisfaction
  • Customer Service
  • Professional Attitude
  • Attention to Detail

Timeline

Lead Line Cook

BMC- A Taste Of NOLA
07.2022 - Current

Chef/Event Caterer

Stuff'd Catering
06.2014 - Current

Salon Cosmetologist

Illussions Hair Design/Salontra Select Suites
10.2009 - 05.2023

Program Assistant

USDA Graduate School
01.2007 - 01.2009

Call Center Representative

CVTSA
01.2006 - 01.2007

Administrative Assistant

Commonwealth Orthopedics & Rehabilitation
01.2004 - 01.2006

No Degree - Physical Therapy Assisting

NOVA CC

High School Diploma -

Robert E Lee High School

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Trinyse LeGrant