TRIOMPHANT YANNICK NJAMPOU

• Recruiting, training, supervising and appraising staff;Managing budgets;Maintaining statistical and financial records;Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget;Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Trained team members in successful strategies to meet operational and sales targets;Managed all aspects of store operations, including organization, maintenance and purchasing functions;Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences;Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives;Reduced shrinkage 3.28%

• Assisted in the maintenance and organization of the merchandise inventory database.
• Maintained accurate records of incoming and outgoing shipments.
• Drive profitability and shrink mitigation by managing associates and operations to achieve sales goals, and ensure product is available and departments are set to merchandising standards.
• Partner with their Store Manager, other ASMs, and the Merchandising field teams to develop strategies and objectives to drive sales and profitability and develop game plans to implement department strategies, manage direct reports, and ensure smooth department operations.

Night Operations Department Supervisor, this means:
• Removing barriers, addressing inefficiencies, and enabling staff to delighting our customers.
• Collaborating with front-end and back-end operations associates to ensure items are adequately stocked.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
The Night Operations Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. The Night Operations Department Supervisor impacts Lowe’s mission daily by planning, scheduling, monitoring, and successfully implementing all non-selling operations in the back end and front end of the store, facilitating the store’s ability to provide a superior customer shopping experience and maximize sales and profitability.

• Developed and executed store associates' coaching, training and supervision plans; Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Organized store by returning merchandise to proper areas and restocked displays; Stocked shelves and supplies and organized displays to focus customer attention on specific items.

• Assisted in continuous development of effective store associates to achieve desired sales and results; Coached and developed store associates through formal and informal interactions.
• Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.

• Completing deposits and ensuring cash shortages are documented;Coach and develop associates throughout store as needed;Address customer concerns quickly and efficiently;Operate cash registers when needed to reduce customer wait times
• Meet specific growth and sales goals as established by upper management;Work directly with loss prevention to help reduce shrink;Assist store manager with specific tasks as directed;Set schedules and delegated assignments based on team member strengths to optimize coverage and service levels
• Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance;Completed frequent walk-throughs and directed team members to correct any issue impacting store appearance or professionalism.

• Completing deposits and ensuring cash shortages are documented; Coach and develop associates throughout store as needed.
• Address customer concerns quickly and efficiently; Operate cash registers when needed to reduce customer wait times.
• Meet specific growth and sales goals as established by upper management; Work directly with loss prevention to help reduce shrink; Assist store manager with specific tasks as directed.
  

• Completing deposits and ensuring cash shortages are documented; Coach and develop associates throughout store as needed.
• Address customer concerns quickly and efficiently; Operate cash registers when needed to reduce customer wait times and Meet specific growth and sales goals as established by upper management

• Clean their apartment room; Replace old furniture by new furniture and Dump all trash to Public County Dump Trash.

• Helps lead and complete overnight in stock processes; Manage manpower throughout store; Assuring changeover is complete on front,
• Ensuring backroom picks/binning are 100% complete; Ensuring complete zone storewide; Auditing stocker backstock,
• Checking in overnight deliveries; Completing PLE safety binder; Working feature to side counter, and any others tasks delegated to from salary management.
• Do what ever it takes to be perfect in morning; Train and engage associates and provide excellent customer service to all; Consistently maintain clean sales floor, ..clean back room and clean parking lines.

• Cleaned windows, glass partitions and mirrors; Repaired defective equipment parts; Followed routine and preventative maintenance checklists.

• Greeted customers in timely fashion while quickly determining their needs; Recommended merchandise to customers based on their needs and preferences.
• Engaged with customers to effectively build rapport and lasting relationships

• Prepared fountain drinks and ice cream items; Prepared all food orders within 2-3 minute time frame and run the registrer.

• Planned and coordinated logistics and materials for board meetings, committee meetings and staff events; Ordered and distributed office supplies while adhering to fixed office budget.
• Assist and Support Mission President.