Tripp Gunlock
Austin
Summary
A creative with a track record, enhancing customer engagement through exceptional communication and problem-solving skills. Recognized for boosting satisfaction ratings by effectively managing event pacing and fostering a welcoming atmosphere. Adept at relationship building and promoting events, driving increased participation and community involvement. I am most comfortable in fields of creativity and personalization, and shine in customer orientated roles. Making your customers happy is what I do best.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Trivia Host
King Trivia
Austin, TX
- Elevated the trivia brand's reputation for professionalism through consistent adherence to established guidelines and policies during event hosting and preparation.
- Encouraged teamwork among participants by fostering a friendly, supportive atmosphere that recognized team achievements and promoted social interaction.
- Managed scoring and ranking systems efficiently, ensuring accurate results and timely announcements of winners.
- Increased overall satisfaction ratings from both players and venues by managing time effectively during events, keeping the pace lively without rushing participants.
- Sustained positive relationships with regular attendees through attentive hosting skills and genuine enthusiasm for their involvement.
- Resolved disputes between teams diplomatically, maintaining a fair and enjoyable atmosphere during competitions.
- Promoted upcoming trivia events through social media channels, leading to increased awareness and participation rates.
- Maximized player enjoyment with a lively and approachable hosting style, fostering a welcoming environment for all participants.
Canteen Manager
Camp Peniel
Marble Falls, Tx
- Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
- Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
- Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
- Implemented new marketing strategies for increasing daily sales volume and attracting more customers.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
Barista/Artist
Mojo Coffee
Austin, TX
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Single-Handedly created art inspired by the company's drinks for a calendar the shops could sell.
Scribe
Inkpact
Austin, TX
- Created around 100 letters for each campaign, each individual letter handwritten in cursive ink.
- Freelanced.
Game Master
Escape Hour Austin
Austin, TX
06.2021 - 12.2022
- Explained company policies, game rules and safety requirements.
- Kept game and party rooms clean and neat for next guests.
- Communicated clearly and on-time to share clues and direct game actions.
- Watched guests closely to maintain current understanding of gameplay.
- Boosted customer satisfaction by effectively addressing and resolving in-game issues and disputes.
- Analyzed player feedback to identify areas for improvement in overall gaming experience.
- Cultivated strong relationships with influential players in the community to solicit valuable feedback on proposed changes or additions to the game ecosystem.
Retail Associate
Bealls and Burkes Outlet
Marble Falls, TX
12.2019 - 11.2020
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Tour Guide
Longhorn Caverns
Marble Falls, TX
08.2019 - 07.2020
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
Team Member/Mascot/Hospitality Worker
Chic-Fil-A
Marble Falls, TX
08.2018 - 08.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Performed as the company mascot at events and outings, bringing energy and fun to create a great atmosphere.
- Trained new employees as the mascot, how to keep the mascot and handler safe, how to act in the suit, how to adapt to different social situations and environments.
- Participated in the hospitality team, attending meetings, implementing strategies, and being a forward face for questions involving guest hospitality.
Education
Central Texas College
Marble FallsHigh School Diploma -
Marble Falls High School
Marble Falls01-2017
Skills
- Quick thinking
- Engaging personality
- Humor and wit
- Memory retention
- Reading comprehension
- Social perceptiveness
- Voice projection
- Audience interaction
- Willingness to learn
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Punctual and reliable
- Multitasking
- Reliability
- Excellent communication
- Relationship building
- Visual storytelling
- Professionalism
Accomplishments
- Achieved a finalist spot in the Game Master of the Year Awards by connecting and leaving a lasting impression on customers, who voted for me in response.
Certification
- Customer Success Fundamentals, CustomerSuccessU
Certificate Id: d44rgyqkft
Legal Name: Emily Gunlock
Preferred Name: Tripp
They/Them
Timeline
Game Master
Escape Hour Austin
06.2021 - 12.2022
Retail Associate
Bealls and Burkes Outlet
12.2019 - 11.2020
Tour Guide
Longhorn Caverns
08.2019 - 07.2020
Team Member/Mascot/Hospitality Worker
Chic-Fil-A
08.2018 - 08.2019
Trivia Host
King Trivia
Canteen Manager
Camp Peniel
Barista/Artist
Mojo Coffee
Scribe
Inkpact
Central Texas College
High School Diploma -
Marble Falls High School