Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Legal Name: Emily Gunlock
Timeline
Generic
Tripp Gunlock

Tripp Gunlock

Austin

Summary

A creative with a track record, enhancing customer engagement through exceptional communication and problem-solving skills. Recognized for boosting satisfaction ratings by effectively managing event pacing and fostering a welcoming atmosphere. Adept at relationship building and promoting events, driving increased participation and community involvement. I am most comfortable in fields of creativity and personalization, and shine in customer orientated roles. Making your customers happy is what I do best.

Overview

2023
2023
years of professional experience
1
1
Certification

Work History

Trivia Host

King Trivia
  • Elevated the trivia brand's reputation for professionalism through consistent adherence to established guidelines and policies during event hosting and preparation.
  • Encouraged teamwork among participants by fostering a friendly, supportive atmosphere that recognized team achievements and promoted social interaction.
  • Managed scoring and ranking systems efficiently, ensuring accurate results and timely announcements of winners.
  • Increased overall satisfaction ratings from both players and venues by managing time effectively during events, keeping the pace lively without rushing participants.
  • Sustained positive relationships with regular attendees through attentive hosting skills and genuine enthusiasm for their involvement.
  • Resolved disputes between teams diplomatically, maintaining a fair and enjoyable atmosphere during competitions.
  • Promoted upcoming trivia events through social media channels, leading to increased awareness and participation rates.
  • Maximized player enjoyment with a lively and approachable hosting style, fostering a welcoming environment for all participants.

Canteen Manager

Camp Peniel
  • Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
  • Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
  • Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
  • Implemented new marketing strategies for increasing daily sales volume and attracting more customers.
  • Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
  • Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.

Barista/Artist

Mojo Coffee
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Single-Handedly created art inspired by the company's drinks for a calendar the shops could sell.

Scribe

Inkpact
  • Created around 100 letters for each campaign, each individual letter handwritten in cursive ink.
  • Freelanced.

Game Master

Escape Hour Austin
06.2021 - 12.2022
  • Explained company policies, game rules and safety requirements.
  • Kept game and party rooms clean and neat for next guests.
  • Communicated clearly and on-time to share clues and direct game actions.
  • Watched guests closely to maintain current understanding of gameplay.
  • Boosted customer satisfaction by effectively addressing and resolving in-game issues and disputes.
  • Analyzed player feedback to identify areas for improvement in overall gaming experience.
  • Cultivated strong relationships with influential players in the community to solicit valuable feedback on proposed changes or additions to the game ecosystem.

Retail Associate

Bealls and Burkes Outlet
12.2019 - 11.2020
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.

Tour Guide

Longhorn Caverns
08.2019 - 07.2020
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
  • Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.

Team Member/Mascot/Hospitality Worker

Chic-Fil-A
08.2018 - 08.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Performed as the company mascot at events and outings, bringing energy and fun to create a great atmosphere.
  • Trained new employees as the mascot, how to keep the mascot and handler safe, how to act in the suit, how to adapt to different social situations and environments.
  • Participated in the hospitality team, attending meetings, implementing strategies, and being a forward face for questions involving guest hospitality.

Education

Central Texas College
Marble Falls

High School Diploma -

Marble Falls High School
Marble Falls
01-2017

Skills

  • Quick thinking
  • Engaging personality
  • Humor and wit
  • Memory retention
  • Reading comprehension
  • Social perceptiveness
  • Voice projection
  • Audience interaction
  • Willingness to learn
  • Teamwork
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Punctual and reliable
  • Multitasking
  • Reliability
  • Excellent communication
  • Relationship building
  • Visual storytelling
  • Professionalism

Accomplishments

  • Achieved a finalist spot in the Game Master of the Year Awards by connecting and leaving a lasting impression on customers, who voted for me in response.


Certification

  • Customer Success Fundamentals, CustomerSuccessU


Certificate Id: d44rgyqkft

Legal Name: Emily Gunlock

Preferred Name: Tripp

They/Them

Timeline

Game Master

Escape Hour Austin
06.2021 - 12.2022

Retail Associate

Bealls and Burkes Outlet
12.2019 - 11.2020

Tour Guide

Longhorn Caverns
08.2019 - 07.2020

Team Member/Mascot/Hospitality Worker

Chic-Fil-A
08.2018 - 08.2019

Trivia Host

King Trivia

Canteen Manager

Camp Peniel

Barista/Artist

Mojo Coffee

Scribe

Inkpact

Central Texas College

High School Diploma -

Marble Falls High School

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