Tris-Ann Dehaney
Ellenwood,GA
Summary
Results-driven professional focused on delivering exceptional support for customer needs and fixed on being an asset for any company/organization I work for. I also offers strong background in customer relations and communication. In addition, I am a hardworking individual seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express Hotel
04.2024 - 05.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Houskeeping
Home 2 Suites
11.2023 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Ensure the rooms assigned to me on a daily was neat, tidy and clean.
- Work efficiently and quickly to ensure the work was done in a tmely manner.
- Proven ability to learn quickly and adapt to new situations.
Line Cook
Monarch Casino, Resort And Spa
05.2023 - 05.2024
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
Front Desk Agent
The Geejam Hotel
02.2023 - 05.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Line Cook
Jackson Lake Lodge
05.2019 - 09.2019
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Strengthened teamwork within the kitchen by providing assistance to other stations as needed during peak hours.
Server
Shoney's Restaurant
05.2017 - 09.2017
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Science - Pharmacology
University of The West Indies
Kingston, Jamaica11.2019
Skills
- Reservation Systems
- Credit and cash payments
- Problem-solving skills
- Customer Service
- Time Management
- Administrative Skills
- Hospitality best practices
Timeline
Front Desk Agent
Holiday Inn Express Hotel
04.2024 - 05.2024
Houskeeping
Home 2 Suites
11.2023 - 05.2024
Line Cook
Monarch Casino, Resort And Spa
05.2023 - 05.2024
Front Desk Agent
The Geejam Hotel
02.2023 - 05.2023
Line Cook
Jackson Lake Lodge
05.2019 - 09.2019
Server
Shoney's Restaurant
05.2017 - 09.2017
Bachelor of Science - Pharmacology
University of The West Indies
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