Tris-Ann Dehaney
Ellenwood
Summary
Highly skilled Head Cashier Supervisor with background in managing large teams, overseeing financial transactions, and improving customer service. Strengths include leadership, multitasking, and conflict resolution skills. Effectively enhanced team performance and store operations in previous roles. Always focused on ensuring efficient operation of cash register systems and providing top-notch customer service.
Overview
8
8
years of professional experience
Work History
Head Cashier Supervisor
Golden Krust Caribbean Restaurant
Morrow
06.2025 - 06.2025
- Oversaw maintenance of store facilities including stocking shelves, cleaning floors.
- Initiated and managed daily cashier operations, including opening and closing procedures.
- Conducted employee evaluations and disciplinary actions as needed according to company policies.
Front Desk Agent
Holiday Inn Express Hotel
04.2024 - 05.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Houskeeping
Home 2 Suites
11.2023 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Ensure the rooms assigned to me on a daily was neat, tidy and clean.
- Work efficiently and quickly to ensure the work was done in a tmely manner.
- Proven ability to learn quickly and adapt to new situations.
Line Cook
Monarch Casino, Resort And Spa
05.2023 - 05.2024
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
Front Desk Agent
The Geejam Hotel
02.2023 - 05.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Line Cook
Jackson Lake Lodge
05.2019 - 09.2019
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Strengthened teamwork within the kitchen by providing assistance to other stations as needed during peak hours.
Server
Shoney's Restaurant
05.2017 - 09.2017
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Science - Pharmacology
University of The West Indies
Kingston, Jamaica11.2019
Skills
- Reservation Systems
- Credit and cash payments
- Problem-solving skills
- Customer Service
- Time Management
- Administrative Skills
- Hospitality best practices
- Cash handling
- Point of sale systems
References
References available upon request.
Timeline
Head Cashier Supervisor
Golden Krust Caribbean Restaurant
06.2025 - 06.2025
Front Desk Agent
Holiday Inn Express Hotel
04.2024 - 05.2024
Houskeeping
Home 2 Suites
11.2023 - 05.2024
Line Cook
Monarch Casino, Resort And Spa
05.2023 - 05.2024
Front Desk Agent
The Geejam Hotel
02.2023 - 05.2023
Line Cook
Jackson Lake Lodge
05.2019 - 09.2019
Server
Shoney's Restaurant
05.2017 - 09.2017
Bachelor of Science - Pharmacology
University of The West Indies
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