Tristin McMann
Attractions Host
Anaheim,CA
Summary
Professional in entertainment and hospitality sector, prepared to enhance guest experiences. Proven ability to ensure smooth operations and create memorable interactions for visitors. Known for strong teamwork and flexibility in meeting evolving needs. Expertise in customer service and crowd control.
Overview
12
12
years of professional experience
Work History
Attractions Host
Walt Disney Company
12.2021 - Current
- Maintained thorough knowledge of each attraction''s features, allowing for accurate information sharing with curious guests.
- Maintained cleanliness and organization throughout attraction areas, ensuring optimal appearance for guests.
- Provided exceptional customer service, handling guest inquiries and resolving issues in a timely manner.
- Promoted special events or offers, increasing awareness among visitors and driving participation rates.
- Demonstrated excellent communication skills while interacting with diverse groups of guests from various backgrounds.
Shift Manager
Taco Bell
07.2021 - 01.2022
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Shift Manager
Pizza Hut
07.2019 - 07.2021
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Handled bank deposits and accounted for money in the safe regularly during opening, middle shift, and closing procedures.
Sales Associate, Lead Cashier
DSW
01.2014 - 09.2019
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Completed returns, exchanges and refunds in accordance with store policy.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Signed up 95% of new customers for the rewards program by seamlessly gathering information to complete their profile
Education
Bachelor of Arts - Film And Video Production
California State University, Long Beach
Long Beach, CA06-2018
Skills
Guest greeting
Sales proficiency
Customer service expertise
Guest assistance
Safety awareness
Exceptional communication
Hospitality background
Teamwork and collaboration
Positive attitude
Time management
Problem-solving abilities
Cash handling
Timeline
Attractions Host
Walt Disney Company
12.2021 - Current
Shift Manager
Taco Bell
07.2021 - 01.2022
Shift Manager
Pizza Hut
07.2019 - 07.2021
Sales Associate, Lead Cashier
DSW
01.2014 - 09.2019
Bachelor of Arts - Film And Video Production
California State University, Long Beach