Trisannia Nelson
Margate,Florida
Summary
Highly organized and detail-oriented Business Marketing student with a strong understanding of marketing principles and exceptional communication skills. I am currently an Operations Admin II with over 3 years of experience at FedEx. Skilled in coordinating logistics activities, improving customer satisfaction rates, and ensuring a safe working environment. Proficient in training team members, enhancing skillsets, and maintaining operational efficiency. Strong teamwork and problem-solving skills, coupled with excellent attention to detail and customer service management expertise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Admin II
FedEx
10.2024 - Current
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Coordinated logistics activities, ensuring timely delivery of products and services to clients.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
- Maintained a safe working environment by enforcing strict adherence to health and safety guidelines.
- Provided training to team members, enhancing skillsets and overall productivity.
Operations Admin
FedEx
09.2022 - 10.2024
- Assist in the development of operational processes and procedures
- Monitor customer service operations to ensure quality standards were met
- Process incoming invoices from suppliers in a timely manner
- Field phone calls from customers and answered diverse questions
Package Handler
FedEx
06.2022 - 09.2022
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment
- Inspected packages for damages or defects and recorded any issues found
- Organized packages according to type, size, destination, and other specifications
- Prepared packages for delivery using scanners, printers, and packing materials
Hostess
JW Marriott Camelback Inn Resort & Spa
09.2019 - 07.2021
- Provided outstanding ability by delivering professional customer service
- Maintained professional and sharp appearance at all times
- Properly greeted and escorted guest to assigned tables
- Organized and prepared floor plan for servers before the start of a shift
- Managed in-person and telephone guest inquiries
Education
BBA -
Florida Atlantic University
Boca Raton, FLORIDA10.2024
Associate Degree -
Paradise Valley Community College
Phoenix, ARIZONA05.2021
Skills
- Problem-Solving
- Marketing Tools
- Market Strategy
- Operational Efficiency
- Teamwork and Collaboration
- Customer Service Management
- Decision-Making
- Attention to Detail
- Staff Training
- Building rapport
- Customer Relations
Certification
International Event Decor Professional Course, QC Event School, 2022
Awards
- Graduated with Honors, Paradise Valley Community College, Spring 2021
- Made the Dean's List, Spring 2023
Timeline
Operations Admin II
FedEx
10.2024 - Current
Operations Admin
FedEx
09.2022 - 10.2024
Package Handler
FedEx
06.2022 - 09.2022
Hostess
JW Marriott Camelback Inn Resort & Spa
09.2019 - 07.2021
BBA -
Florida Atlantic University
Associate Degree -
Paradise Valley Community College
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