TRISAUN SEGREE
1700 N.W 171st Terrace ,FL
Summary
Dedicated and committed professional with a strong work ethic, aiming to contribute to the success and growth of an organization. Bringing valuable skills and knowledge, seeking to acquire meaningful experience to make impactful contributions.
Overview
25
25
years of professional experience
Work History
Tier 1 Technical Support Representative
Nearshore Inbound Call Experts
05.2014 - 01.2024
- Assisting and resolving any computer and computer related issues customers may encounter
- Resolving unsolved issues from Tier 1
- Filling in for current trainer when necessary
- Verify with the customers that all issues have been resolved, resolving unsolved issues or new issues and also guaranteeing customer satisfaction
- Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
- Managed multiple priorities simultaneously while maintaining focus on delivering exceptional customer service.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Adapted quickly to new technology releases, staying informed on updates that could impact customer experience.
- Escalated high-priority incidents to appropriate departments, ensuring swift resolution and minimal downtime.
- Provided remote support for customers, guiding them through the resolution process stepbystep.
Computer Technician
Self Employed
01.2007 - 01.2010
- Reconstruction as well as cleaning, fixing and programming of computers
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Recommended new and replacement hardware and software purchases.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
Mechanic
Unique Auto
01.1999 - 01.2000
- Mechanic
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Ordered repair parts quickly to prevent delays in projects and repair work.
Education
Systems Administration - Level 3
Youth Enhancement Services
Montego Bay12.2012
Certified Data NM - Level 2
HEART Trust /NTA
Montego Bay12.2011
Technical High School -
Herbert Morrison Technical High School
Montego Bay12.1991
Primary School -
Catherine Hall Primary
Montego Bay12.1991
Skills
- Microsoft Office
- Call center experience
- Goal-Oriented
- Follow-up skills
- Live chat support
- Sales Support
- Customer Service
- Problem-solving abilities
- Microsoft Windows and Office
- Remote Technical Support
- Help Desk Support
- Software Installation
- Hardware and Software Repair
- System Upgrades
- Computer Diagnostics
Personal Information
- Date of Birth: 01/15/80
- Nationality: Jamaican
- Marital Status: Single
References
- David Hibbert, Jamaica Fire Brigade, 876-844-2350
- Mr. Francis, IT Instructor, HEART Trust /NTA, Cornwall Automotive Training Institute, Flankers, Montego Bay, St. James, 971-2550/971-2552-3
Hobbies and Interests
In a progressive and dynamic time such as this, it is extremely important to remain technologically inclined. Therefore, I invest my time researching the latest information about the composition of cars and computers as I am passionate about both.
Timeline
Tier 1 Technical Support Representative
Nearshore Inbound Call Experts
05.2014 - 01.2024
Computer Technician
Self Employed
01.2007 - 01.2010
Mechanic
Unique Auto
01.1999 - 01.2000
Systems Administration - Level 3
Youth Enhancement Services
Certified Data NM - Level 2
HEART Trust /NTA
Technical High School -
Herbert Morrison Technical High School
Primary School -
Catherine Hall Primary
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