Trisca Harris
Birmingham,AL
Summary
Dedicated professional with experience at Hilton Hotels Corporation, excelling in customer service and problem-solving. Proven ability to enhance patient independence through effective feeding assistance and meal preparation. Skilled in data entry and maintaining accurate records, ensuring timely payments while fostering positive relationships with patients and healthcare providers.
Overview
10
10
years of professional experience
Work History
Home Health Aide
Self-employeed
10.2019 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided transportation and appointments management.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
Night Auditor
Hilton Hotels Corporation
04.2019 - Current
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Enhanced guest satisfaction by providing efficient check-in and check-out services.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Patient Account Representative
UAB
03.2016 - 04.2019
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Utilized computer programs to create invoices, letters, and other documents.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Contacted patients after insurance was calculated to obtain payments.
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
Education
Associate of Science - Human Resources Management
Faulkner University
Montgomery, AL08-2026
Skills
- Feeding assistance
- Meal preparation
- Light housekeeping
- Medication administration
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Data entry
Timeline
Home Health Aide
Self-employeed
10.2019 - Current
Night Auditor
Hilton Hotels Corporation
04.2019 - Current
Patient Account Representative
UAB
03.2016 - 04.2019
Associate of Science - Human Resources Management
Faulkner University