Microsoft office
Trisette Tisby
Customer Service
3020 Colquitt Rd #506 Shreveport,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Food and Beverage Team Leader
Target Corporation
Bossier City, LA
06.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Onboarded and trained customer representatives to meet performance and service goals.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responsible for planning, controlling, and ordering food and beverages for a retail business.
- Ensured that all orders were top quality and our inventory was full and accurate.
- Complied with all food safety regulations.
- Knowledgeable of guest service fundamentals.
- Complied with all food safety regulations.
- Knowledgeable of Food & Beverage business fundamentals such as department sales trends, guest shopping patterns and pricing/promotion strategies.
- Skilled in planning department(s) daily/weekly workload to support Food & Beverage priorities and deliver sales goals.
- Skilled in leading a team of hourly team members.
- Skilled in interviewing, developing, coaching, evaluating and retaining talent.
- Knowledgeable of sales goals, merchandising, pricing, transitions, revisions, sampling and promotions.
- Established strong relationships with direct to store delivery (DSD) vendors to ensure brand standards were being met and areas were full and maintained.
Customer Service Representative
Brentwood Hospital
Shreveport, LA
01.2020 - 11.2022
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Verified insurance eligibility and coverage for patients.
- Built and maintained positive working relationships with patients and staff.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
Food Service Team Leader
Target Corporation
Bossier City, LA
03.2017 - 06.2020
- Monitored temperatures on serving line and refrigerator equipment to promote proper food storage and safety.
- Troubleshot cash registers and computer systems experiencing slow-downs, crashes and data loss.
- Evaluated restaurant procedures and policies to achieve efficient and effective operations.
- Responsible for running a fresh, full and food safe area during all operating hours leveraging strong inventory management, area routines and Food Safety policies and procedures.
- Ensured proper execution on all food safety standards and cleaning routines.
- Established clear goals and expectations and held team members accountable to those expectations.
- Produced the staff schedule to ensure all shifts were appropriately staffed to support guest needs.
- Established efficient operations, appropriate cost controls, and profit management to bring value to the company.
Food Service Expert
Target Corporation
Bossier City, LA
05.2013 - 03.2017
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Experienced in building a guest first culture in food & beverage.
- Knowledgeable around when to purchase food items and in what quantity, as well as storage tips.
- Knowledgeable in food seasonality, freshness and quality, food safety standards and routines and merchandising
- Followed proper perishable inventory procedures to ensure an accurate recording of inventory.
Electronics Associate
Walmart Corporation
Shreveport, LA
04.2008 - 12.2012
- Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Used diagnostic and testing processes in collaboration with product engineers to identify, define, and solve development issues.
- Troubleshot and resolved equipment failures to reduce operational disruption.
- Responsible for sales and customer service in the electronics department.
- Maintained an up-to-date knowledge base of past, current and future technology.
- Aided customers in acquiring the products they needed.
- Performed sales floor work such as greeting and assisting customers, stocking shelves and taking
Education
High School Diploma -
Southwood High School
Shreveport, LA 08.2003 - 05.2007
Associate of Arts -
Southern University At Shreveport
Shreveport, LA 09.2008 - 03.2010
Skills
Inventory controls
Sanitizing understanding
Organization and Time Management
Training and Development
Written Communication
Analytical and Critical Thinking
Self-Motivated
Report preparation
Complaint resolution
Staff education and training
Stocking and replenishing
Professional telephone demeanor
Money handling abilities
Administrative support
Order fulfillment
Data entry
Software
Timeline
Food and Beverage Team Leader
Target Corporation
06.2020 - Current
Customer Service Representative
Brentwood Hospital
01.2020 - 11.2022
Food Service Team Leader
Target Corporation
03.2017 - 06.2020
Food Service Expert
Target Corporation
05.2013 - 03.2017
Associate of Arts -
Southern University At Shreveport
09.2008 - 03.2010
Electronics Associate
Walmart Corporation
04.2008 - 12.2012
High School Diploma -
Southwood High School
08.2003 - 05.2007