Hi, I’m
Trish Alcalde
Schaumburg,IL
Summary
Dedicated administrative manager/bookkeeper with over 20 years of experience. Flexible and focused team player with expertise in customer relationship management, document control, time management, reporting, and program management. A dependable self-starter seeking to leverage my background and advance my career.
Overview
25
years of professional experience
Work History
WSR Management, LLCPalatine, Illinois
Office Manager
06.2022 - Current
Job overview
- Enter invoices for payment
- Manage office supplies for office and 10 Sonic Drive-In restaurants
- Manage and prepare payroll for office and 10 Sonic Drive-In locations
- Prepare weekly sales reports for all locations
- Prepare monthly reports for delivery sales
- Travel and dinner reservations; Party planning
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Standard Industrial & Automotive Equipment, Inc
Bookkeeper
01.2018 - 11.2020
Job overview
- Process and maintain account receivables and payables
- Project lien waivers and billing
- Process weekly payroll, track employee's time and assist in other HR tasks
- Process sales orders and internal purchase orders
- Process payment checks weekly and make collection calls on a timely basis
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Majic Plastics, Inc
Administrative Manager
01.2011 - 01.2017
Job overview
- Ensured supply met demand by managing inventory and ordering office supplies and equipment
- Aided HR by facilitating workers' compensation audit, medical and 401k programs
- Managed 1 employee and trained staff member on best practices and protocol to ensure optimal productivity
- Monitored billing, A/P, A/R, invoicing and shipments
- Maintained vendor and client accounts and proactively identified and solved complex problems that impact operations management and the business direction
- Prepared payroll, as well as quarterly and year end forms
- Researched and replied to government notices
Tighe Kress & Orr, LLC
Staff Accountant
01.2009 - 01.2010
Job overview
- Alleviated financial discrepancies by monitoring unemployment and workers' compensation, payroll, A/P, A/R, billing, receipts, invoices, and expenses
- Maintained client general ledgers
- Troubleshooting issues and delivering effective customer service to generate client retention
KSM Electronics, Inc
Office Manager/Inside Sales
01.2005 - 01.2008
Job overview
- Implemented new processes to improve assembly purchase order verification and reduce quarterly RMA count from 5-8 to 1-2
- Trained and managed 2 employees to ensure optimal performance
- Calculated sales commissions and priced quotes for production of electrical assembly equipment to support sales leadership and sales representatives
- Entered data for customer sales orders, customer return authorizations, and sales and inventory purchasing
- Drove customer feedback to deliver information to management for corrective action
- Enhanced customer satisfaction ratings, managing all client inquiries and discrepancies through resolution
Lake Marine & RVWoodstock, Illinois
Bookkeeper
03.2020 - 05.2022
Job overview
- Enhanced team productivity with development and implementation of bookkeeping best practices.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Improved financial accuracy by meticulously recording all transactions in accounting software.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Entered figures using 10-key calculator to compute data quickly.
- Maintained compliance with tax laws, ensuring timely filing of all required documents.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Anthony Judge, & Ware, LLC
Payroll Manager/Bookkeeper
01.2000 - 01.2005
Images Fitness Center
Administrative Manager
01.2000
Education
Penn Foster College
Certification in Medical Transcription
11.2024
Delaware Technical Community CollegeDover, DE
Associates of Accounting from Accounting
Skills
- Payroll
- A/p
- A/r
- Billing
- Quickbooks
- Accounts Payable
- Accounts Receivable
- Inside Sales
- Office Management
- Account Reconciliation
- Transcription
- Document Management
- Accounting
Personal Information
Title: Office Manager
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
WSR Management, LLC
06.2022 - Current
Bookkeeper
Lake Marine & RV
03.2020 - 05.2022
Bookkeeper
Standard Industrial & Automotive Equipment, Inc
01.2018 - 11.2020
Administrative Manager
Majic Plastics, Inc
01.2011 - 01.2017
Staff Accountant
Tighe Kress & Orr, LLC
01.2009 - 01.2010
Office Manager/Inside Sales
KSM Electronics, Inc
01.2005 - 01.2008
Payroll Manager/Bookkeeper
Anthony Judge, & Ware, LLC
01.2000 - 01.2005
Penn Foster College
Certification in Medical Transcription
Delaware Technical Community College
Associates of Accounting from Accounting
Administrative Manager
Images Fitness Center
01.2000
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