Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Trish Armstrong

Ault,CO

Summary

Dynamic CSR Manager with a strong background in accounts payable at Advanced Roofing Technologies. Proven ability to enhance vendor relationships and streamline invoice processing. Known for a positive attitude and exceptional time management skills, consistently achieving service goals while maintaining accurate financial records. Committed to delivering outstanding customer service and operational efficiency.

Overview

13
13
years of professional experience

Work History

CSR Manager

Affordable Home Services
Windsor, Colorado
11.2023 - Current
  • Resolve customer inquiries through effective communication and active listening.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Handle customer inquiries and complaints in a timely manner.
  • Work successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Pull permits, and maintain a business license in all jurisdictions.
  • Order all office supplies.

Accounts Payable

Advanced Roofing Technologies
Windsor, CO
01.2021 - 08.2022
  • Processed vendor invoices and maintained accurate records in financial systems.
  • Reconciled accounts payable transactions and resolved discrepancies promptly.
  • Collaborated with internal teams to streamline invoice approval workflows.
  • Communicated with vendors to resolve billing issues and maintain relationships.
  • Answered inquiries from internal staff regarding payment status of invoices or outstanding balances.
  • Prepared vendor payments via check, wire transfer or ACH payment methods.
  • Posted journal entries for approved invoices into the general ledger system.
  • Supported month-end closing process by ensuring all AP activities are completed accurately within deadlines.
  • Prepared and updated vendor files, tax documents and insurance information. Pulled permits and kept business licenses updated in all jurisdictions.
  • Received and recorded cash, checks and transfers.
  • Checked postings and documents for correctness, accuracy and proper coding, using cost accounting.

Accounts Payable/Office Technician

Larimer County
Fort Collins, CO
02.2013 - 12.2020
  • Tracked all invoices, inventory, expenditures, and purchase orders.
  • Coded invoices to maintain organized and accurate records using cost Accounting.
  • Reconciled processed work by verifying entries and comparing system reports to inventory.
  • Maintained historical records regarding the 2014 flood and FEMA.
  • Assist the public by phone, through electronic media, and in writing regarding bridges, road maintenance, property taxes, and property liens.
  • Process the required paperwork, and make payment to vendors.
  • Assured that all payments are received for any outstanding credit.
  • Process all incoming and outgoing mail.
  • Prepare monthly reports, such as inventory control, accounts payable, and month-end.
  • Research information on commercial and residential property records.
  • Compile information about new accounts, enter account information into computers, and file related forms or other documents.
  • Managed office supplies inventory and ensured availability for staff needs.
  • Process vendor invoices and ensure accurate coding for timely payments.
  • Maintain financial records using accounting software and spreadsheets.
  • Support audits by organizing documentation and providing necessary information.
  • Reviewed and processed invoices, payments, receipts and other financial documents to ensure accuracy.

Education

Associate of Applied Science - Accounting

Front Range Community College
Fort Collins, CO

Skills

  • Accounts payable
  • Invoice processing
  • Cost accounting
  • Administrative/clerical support
  • Spreadsheets
  • Billing
  • Honest
  • Positive attitude
  • Data entry
  • Time management
  • Friendly
  • Productive
  • Strong work ethic
  • Follow verbal and written directions
  • Willing to learn
  • Vendor engagement
  • Scheduling coordination
  • Banking operations
  • Customer service

Personal Information

  • Total Experience: 10 + years of experience in account payable and cost accounting; Recognized by management for going above and beyond to assist with customers; Assistant Manager of the Year (2002); Associates of Applied Science of Accounting
  • Notary Public State of Colorado

Timeline

CSR Manager

Affordable Home Services
11.2023 - Current

Accounts Payable

Advanced Roofing Technologies
01.2021 - 08.2022

Accounts Payable/Office Technician

Larimer County
02.2013 - 12.2020

Associate of Applied Science - Accounting

Front Range Community College

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