Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Trish Bell

Carrollton,GA

Summary

A detailed-minded individual combining strong interpersonal and communications skills with experience in insurance sales, customer service and retail sales. Talented Insurance Sales Agent with in-depth policy and regulations knowledge. Experienced in providing tailored solutions to clients. Outgoing individual with great task prioritization skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Insurance Sales Agent

Flinsco.com
10.2019 - Current
  • Meet new business production goals
  • Prospect new or existing accounts
  • Manage the financial acumen for book of business
  • Strategize and develop plans to grow sales territory
  • Establish and retain clientele in order to grow sales territory
  • Solicit new business via telephone, networking, and other lead sources
  • Develop insurance quotes, makes sales presentations, and closes sales
  • Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc
  • Prospect for new clients and Perform 200+ outbound dials per day.

Assistant Center Manager

FedEx Office
04.2019 - 02.2020
  • Evaluate the efficiency and productivity of team members in creating positive customer experiences
  • Resolve customer disputes and complaints to ensure timely resolution and customer satisfaction
  • Create a customer focused environment in all areas of the store (production, retail, self-service, and shipping) and monitors the store ensuring a clean and professional environment
  • Establish and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered
  • Provide training and development of team members on assigned shifts by monitoring goals and providing feedback
  • Coach, counsel and provide feedback to team members on their performance and to ensure adherence to company policies and standards
  • Maintain communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed
  • Responsible for communication with the store manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives
  • Comply with and enforces FedEx Office established policies and procedure and maintain an environment of controls
  • Assists store manager in review and transmission of payroll and daily close out of POS.

Office, Lead Consultant

FedEx
07.2017 - 04.2019
  • Demonstrate consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
  • Manage production flow to ensure all production orders are done right and on time
  • Take customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs
  • Take lead responsibility for digital imaging, scheduling and running black and white or color production on full-service orders, including finishing services and large job management
  • Sets up complex orders and performs multiple tasks at the same time
  • Responsible for ensuring quality during and after the production process
  • Coordinate pick-up and delivery of customer orders
  • May provide leadership to team members on an assigned shift
  • Assists in the training of store team members
  • Collate, sort and organize customer orders
  • Operates the Point of Sale terminal (POS), handles financial transactions and makes the change
  • Complete required financial paperwork and may assist with financial reporting including daily sales, close-outs, and bank deposits
  • Follow instructions of supervisors and assists other team members in performing store functions
  • Follow FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures.

Sales Associate

Nike Retail Store
06.2012 - 01.2018
  • Creating an energetic, clean and safe environment for our customers; while incorporating knowledge and daily sales goals
  • Partnering with teammates on tasks, process, merchandising and product flow opportunities
  • Maintaining consistent attendance in accordance with Nike Attendance Expectations and Retail Conduct Expectations.

Office Manager

Burnett & Associates
05.2008 - 06.2012
  • Handling phone communications, while monitoring and recording long distance phone calls
  • Training of incoming staff
  • Organizing office operations and procedures
  • Establishing standards and procedures
  • Data Entry
  • Collecting and processing the proper billing procedure
  • Overseeing all aspect of publication orders including inventory and maintenance of inventory
  • Bookkeeping and Accounting functions
  • Purchase, receiving and storing office supplies while ensuring that supplies are always available
  • Update and ensure the accuracy of the company database
  • Backup electronic files to company sever.

Education

Master of Art - Clinical Mental Health Counseling

Clark Atlanta University

Bachelor of Science - Integrative Studies/ Social Science

Clayton State University

Skills

  • Expertise in using
  • Microsoft Tools namely Word, Excel, PowerPoint, Outlook, Access, WordPerfect
  • Excellent English-language skills both verbal and written
  • Capable of working under pressure and meeting deadlines as scheduled with quality work
  • Capable of taking care of customer service activities and also front office management
  • Appointment setting and organization skills
  • Sales Quota Achievement
  • Customer Service
  • Administrative Support
  • Advertising Initiatives
  • Insurance Coverage Verification
  • Policy Adjustment Knowledge
  • Policy Renewals
  • Insurance Program Analysis
  • Billing Procedures

Accomplishments

    Leadership Award

    Civil Service Award

    Three-time Employee of the month nominee

    We Listen Award

    Three- time Employee of the year

Certification


Property & Casualty – Georgia (3308511)Property & Casualty- South Carolina (19360402)

Property & Casualty – Florida (W618083)

Property & Casualty- Alabama (3001203188)

Property & Casualty – Texas (2755579)

Timeline

Insurance Sales Agent

Flinsco.com
10.2019 - Current

Assistant Center Manager

FedEx Office
04.2019 - 02.2020

Office, Lead Consultant

FedEx
07.2017 - 04.2019

Sales Associate

Nike Retail Store
06.2012 - 01.2018

Office Manager

Burnett & Associates
05.2008 - 06.2012

Master of Art - Clinical Mental Health Counseling

Clark Atlanta University

Bachelor of Science - Integrative Studies/ Social Science

Clayton State University

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Trish Bell