Trish Bettinger-Hoke
Hewitt,TX
Summary
Detail-oriented and tech-savvy professional with over two decades of experience in administrative coordination, customer communication, and digital organization. Proven ability to manage office support tasks, such as answering phones, scheduling, data entry, and document filing. Adept at providing virtual assistance and handling high volumes of client communications. Seeking a front desk, file clerk, or virtual assistant role where I can contribute to a well-organized, friendly workplace. I'm also a Strategic Marketing Coordinator who offers extensive experience in social media management, client relationship development, and project management. Proactively engages with clients to assess needs and develops and implements successful marketing strategies. Proven collaborator commended for consistently providing outstanding marketing support.
Overview
28
28
years of professional experience
Work History
Administrative & Marketing Coordinator
Social Media Cowboys
Waco, TX
01.2012 - Current
- Provided administrative and virtual support for over 25 clients, including scheduling and project coordination.
- Maintained clear communication with clients and vendors through phone calls and appointment scheduling.
- Organized digital files and business documentation to enhance operational efficiency.
- Managed customer service interactions to align client expectations and ensure timely service delivery.
- Utilized tools like Canva, Google Workspace, and Facebook Business Suite for online branding projects.
- Coordinated social media campaigns across various platforms to boost brand visibility.
- Developed engaging content to drive audience interaction and foster brand loyalty.
- Tracked performance metrics and performed light data entry for social media campaigns.
Sales Associate
Waco Army Navy Surplus
Waco, TX
08.2008 - 01.2011
- Assisted customers in selecting military surplus gear and apparel.
- Managed inventory levels and restocked merchandise on the sales floor.
- Maintained store cleanliness and organized product displays for visibility.
- Provided product knowledge to customers about features and benefits.
- Resolved customer inquiries and complaints with professionalism and care.
- Collaborated with team members to enhance customer shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
Receptionist
Austin Surgical Hospital
Austin, TX
05.2004 - 08.2007
- Greeted patients and visitors warmly upon arrival at the surgical facility.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and coordinated with medical staff for patient care.
- Maintained accurate patient records and ensured confidentiality of information.
- Processed insurance verifications and assisted patients with billing inquiries.
- Organized waiting area, ensuring a clean and welcoming environment for guests.
- Provided administrative support, including data entry and filing documents efficiently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
Administrative Assistant to the Executive Director
Bindview
Houston, Texas
03.1997 - 05.2001
- Managed executive schedules and coordinated appointments for senior leadership.
- Assisted in preparing meeting agendas and taking detailed minutes during discussions.
- Organized travel arrangements for the Executive Director, including itineraries and accommodations.
- Maintained electronic filing systems for documents, ensuring easy access and organization.
- Communicated effectively with stakeholders to facilitate smooth information flow.
- Supported budget tracking by processing expense reports and invoices accurately.
- Collaborated with team members to coordinate company events and staff meetings efficiently.
- Utilized office software to create presentations and reports for executive review.
- Assisted with budgeting tasks such as tracking expenses, reconciling accounts and preparing invoices.
- Compiled reports as requested by the Executive Director.
- Collaborated with internal departments in order to resolve any issues or concerns within a timely manner.
- Performed data entry tasks into various databases when necessary.
- Organized and maintained a filing system for the Executive Director's documents.
- Processed incoming mail, including sorting, distributing items appropriately, or forwarding them to the proper department and individuals.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
Education
High School Diploma -
Robinson High School
Waco, TX01.1991
Some College (No Degree) - General Studies
McLennan Community College
Waco, TXSkills
- Front Desk Reception
- Phone Support
- Scheduling
- Calendar Management
- Document Filing
- Records Organization
- Virtual Assistance
- Remote Support
- Customer Service
- Professional Communication
- Microsoft Office
- Google Workspace
- Canva
- Digital marketing
- Time management
- Client communication
- Social media marketing
- Project management
- Team collaboration
- Email marketing
- Digital content strategy
- Content coordination
- Social media strategy
- MS Office suite
- Content writing
- Light Graphic Design
- Data Entry
- Basic Reporting
- Social Media Management
- Email Management
- Paid advertising
- Communications management
- Business administration
- Social media
- Marketing
- Blogging
- Deadline driven
References
References available upon request.
Timeline
Administrative & Marketing Coordinator
Social Media Cowboys
01.2012 - Current
Sales Associate
Waco Army Navy Surplus
08.2008 - 01.2011
Receptionist
Austin Surgical Hospital
05.2004 - 08.2007
Administrative Assistant to the Executive Director
Bindview
03.1997 - 05.2001
High School Diploma -
Robinson High School
Some College (No Degree) - General Studies
McLennan Community College
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