Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trishana Codling

Saint Albans,NY

Summary

Customer Service Representative bringing exceptional skills in oral and written communication, active listening and analytical problem-solving skills. I've enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Im a hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Prepared to help achieve company goals by providing skills of leadership, dedication, reliability, adaptability and strategic-thinking. Uses independent decision-making skills and judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Trader Joe's
08.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, resolving concerns and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Customer Experience Manager

Micheal's
09.2019 - 02.2021
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Established performance and service goals and held associates accountable for individual performance.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Performed duties and provided service in accordance with established operating procedures and company policies.

Education

High School Diploma -

Excelsior Preparatory High School
Springfield Gardens, NY
06.2017

Skills

  • Customer Relations
  • Business Development Understanding
  • Stocking and Replenishing
  • Staff Training
  • Active Listening
  • Microsoft Excel & Microsoft PowerPoint
  • Problem-Solving Ability
  • Store Maintenance
  • Calm and Professional Under Pressure

Timeline

Customer Service Representative

Trader Joe's
08.2021 - Current

Customer Experience Manager

Micheal's
09.2019 - 02.2021

High School Diploma -

Excelsior Preparatory High School
Trishana Codling