Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Trish Chandler

Brooks,KY

Summary

Dedicated Practice Manager at Mortenson Family Dental with expertise in schedule and workflow management. Proven track record in enhancing operational efficiency and fostering team collaboration. Skilled in strategic planning and employee performance, delivering exceptional patient care while ensuring compliance with regulations. Committed to continuous improvement and developing strong relationships with staff and patients.

Overview

24
24
years of professional experience

Work History

Practice Manager

Mortenson Family Dental
08.2007 - Current
  • Assisted in coordinating daily operations and workflows within practice.
  • Supported administrative tasks to ensure efficient patient scheduling and management.
  • Collaborated with team members to enhance communication and service delivery.
  • Learned practice management software to streamline appointment booking processes.
  • Maintained organized patient records, ensuring compliance with privacy regulations.
  • Adapted quickly to new procedures, contributing to improved office efficiency.
  • Provided exceptional customer service, fostering positive patient experiences.
  • Participated in staff meetings, sharing insights for process improvements and collaboration.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed close working relationships with front office and back office staff.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.

Patient Coordinator

American Family Orthodontics Dr. Bradley Angell
08.2001 - 06.2005
  • Coordinated patient appointments and managed scheduling, ensuring efficient clinic operations.
  • Assisted in patient intake processes, verifying insurance information for accuracy.
  • Streamlined communication between patients and healthcare providers to enhance service delivery.
  • Developed and maintained organized patient records, improving retrieval efficiency.
  • Explained upcoming treatment preparation, instructions, and other facts to patients.
  • Worked with patients to schedule tests and procedures.
  • Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
  • Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.

Education

High School Diploma -

Butler High School
Louisville, KY
05.1984

Skills

Schedule management

  • Practice management
  • Staff management
  • Workflow management
  • Strategic planning
  • New hire training
  • Employee performance
  • Policy and procedure development
  • Policy implementation

Accomplishments

    Practice Manager Mentor- Mentoring new PM's in their role to jump start their journey and to support them throughout their first year and beyond.

    Co-facilitator for the Next Level Leadership course- workshop designed for high level performers wanting to engage with others to develop skills to prepare for future advancement.

    I successfully promoted 3 Business Associates under my leadership to the Practice Manager role.

Timeline

Practice Manager

Mortenson Family Dental
08.2007 - Current

Patient Coordinator

American Family Orthodontics Dr. Bradley Angell
08.2001 - 06.2005

High School Diploma -

Butler High School

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