Trish Couch
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
24
24
years of professional experience
Work History
Relationship Banker
Bank of America
10.2017 - Current
- Adhering to all operational, security, risk and regulatory policies and procedures, while being proficient with Merlin Teller, Host Terminal, ACT and DocuSign
- Maintaining knowledge of all products, services, technology and policies to provide the best service to clients, specifically around improving processes around risk, self-development and the digital channels
- Assist with dual control vault responsibilities and assist with audit controls
- Acts on behalf of Branch Manager in their absence to conduct Supervisor overrides, Large teller transaction overrides, Morning Business Briefs and Meet the client
- Champion of training to ensure all employees complete weekly and monthly assessment by influencing the branch/market how to utilize our state of the art technology
- Lead my team to be a top performer in the market and set the market's expectations around our iCoach and VR trainings.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
Assistant Operations Manager
Fragrance Outlet
03.2016 - 09.2017
- Overseen and lead three locations in the Charlotte/Concord area to achieve objectives
- Assisted in hiring processes, staff performance evaluations, conducting reviews and promotions based on areas of strength and opportunities
- Analyzed sales tracking reports, managed audit, ordering of products to replenish sold items.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
District Operations Manager
Premier Salons
01.2000 - 03.2013
- Managed and developed 17 locations composed of an average of 10 employees each
- Conduct weekly calls and daily visits with management to develop and execute business strategies
- Ensure operation controls were in place by reviewing P&L reporting to maximize profitability, exploit strengths, address opportunities and minimize loss
- Training, coaching and developing direct reports
- Supporting continuous improvements by implementing company programs and influencing adoption.
- Reduced operational costs through effective budget management and resource allocation.
- Improved district operations efficiency by streamlining processes and implementing best practices.
Education
High School Diploma -
Rockford High School
Rockford, MI06.1997
Skills
- Financial Industry Experience
- Coaching, Training and Mentoring Experience
- Adaptability, Problem Solving and Attention to Detail
- Operations, Risk Management and Audit Compliance
- Ability to influence, Collaborate and Interpersonal communication skills
- Relationship Building and Management
Awards
- Awarded Top Sales Manager of the Year 2001 and 2003 was rewarded with trips to Rome, Italy and New York
- Awarded Top Sales for Sexy Hair Concepts was rewarded with a trip to Los Angeles
- Awarded Top Salon Sales for a 3 month period was rewarded a trip to Cabo, Mexico
Timeline
Relationship Banker
Bank of America
10.2017 - Current
Assistant Operations Manager
Fragrance Outlet
03.2016 - 09.2017
District Operations Manager
Premier Salons
01.2000 - 03.2013
High School Diploma -
Rockford High School
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