Trish Cronin
Atlanta,GA
Summary
An accomplished business operator with 14 years of experience directing and leading operations in the professional services industry. Adept at implementing strategic business plans, driving growth and improving operations resulting in increased operating profit by improving business visibility, decreasing cost, and ensuring sales effectiveness. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
14
14
years of professional experience
Work History
Director of Strategic Initiatives - Americas SBU
Capgemini
10.2023 - Current
- Supporting the Offices of the CEO and COO of the Americas SBU ($5B+ annual revenues) in executing against strategy.
- Own the creation and implementation of the transformation roadmap which identifies strategic initiatives; build business cases for selection.
- Managing team of 14 who are responsible for running strategic projects from inception to completion, ensuring timely delivery within budget constraints and adherent to corporate policy.
- Present data-driven recommendations to executive leadership, influencing decision-making on critical business issues.
- Manage day-to-day office activities of the COO including but not limited to: Quarterly and Annual business reviews, Annual Strategy Reviews, monthly forecast reviews, and ad-hoc requests.
- Oversee Americas SBU Mergers & Acquisition taskforce which evaluates potential mergers and acquisitions opportunities, conducting due diligence assessments to inform investment decisions.
- Optimize the corporate operating model to align to priorities.
- Collaborate closely with finance teams on budget development and forecasting activities, managing cost containment measures.
- Establish strong relationships with key stakeholders to ensure alignment of strategic initiatives across departments.
- Drive internal communication strategies to promote transparency around corporate goals and progress toward their achievement.
VP of Operations
Capgemini
04.2021 - Current
- Responsible for developing and leading the day-to-day operations of a $738M Practice with over 11,000 team members Globally
- Directly lead a team of 25 resources that manage Practice operations and functions across People Supply Chain, HR, Finance, Operations and Support personnel
- Manage Practice-level utilization, resource planning, hiring and deployment
- Manage & lead monthly forecast process & commitment inclusive of headcount growth, utilization, business development, learning & development and overall indirect spend
- Drive sales, revenue, and headcount budgeting and planning across the major stakeholders within the business.
Director of Operations - Canada Business Unit
Capgemini
04.2021 - 10.2023
- Responsible for developing and leading the day-to-day operations of a $350M Business Unit, achieving “best in class” double digit annual gross operating profit
- Defined and executed business operations strategy across the business unit that included sales management, monthly forecasting/close, opportunity assessments, business development spend, KPI tracking/reporting, overall cost management, demand planning, resource planning, roster management and unit cadence.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led a team of 10 resources that worked closely across Finance, Sales, HR, Delivery and Corporate Real Estate to drive policy compliance, process evolution, change management and the highest quality of operational excellence.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Managed employee utilization, resource planning, hiring and deployment.
- Managed & led monthly forecast process & commitment inclusive of headcount growth, utilization, business development, learning & development and overall indirect spend.
- Cross-collaborated with key business stakeholders to define sales, revenue, and headcount strategy and budget.
- Defined and implemented corporate real estate strategy including return to office initiatives.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Championed corporate social responsibility initiatives, engaging employees in community outreach events and fostering a positive company image.
Senior Operations Manager - Media & Entertainment
Capgemini
07.2018 - 04.2021
- Worked closely with Market Unit leader to define go to market strategies and budgets which were supported through vigorous cost management processes.
- Oversaw the day-to-day operations of the Media & Entertainment Marker Unit ($300M+ annual revenue)
- Partnered with Financial Controller, Legal and Business Risk Management teams to identify and mitigate risk avoid costly delivery overruns and project cancellation.
- Worked directly on multiple large strategic pursuits focused specifically on pricing and commercial constructs.
- Maintained 100% forecast accuracy on sales and 95%+ on revenue.
- Oversaw workforce transformation and pyramid management, and drove pragmatic usage/reductions of external contract labor.
- Managed the implementation of new tools including time management system, CRM system and expense system.
- Managed team of four direct reports
Operations Manager
Capgemini
10.2014 - 07.2018
- Managed daily operations for a $200M+ revenue portfolio comprised of Telecommunications, Media, Entertainment and Technology clients.
- Partnered with business leaders to develop and execute various controls and initiatives including budget and forecasting, sales pipeline management, strategic talent reviews, future capacity needs, and capability modeling.
- Oversaw the integration of a large acquisition (+100M annual revenue) including onboarding and training across all operations processes and procedures.
- Responsible for resource placement, communications management, and overall performance management of 200+ US based employees.
- Managed the utilization of 1500+ consulting professionals both in the US and India.
- Developed Senior Consultant skills workshop which was implemented nationally and ran for 5 consecutive years
- Grew existing campus hire program to include internship program which was adopted nationally.
People Supply Chain Manager
Capgemini
09.2013 - 10.2014
- Collaborated with sales and delivery teams to develop integrated demand planning strategy and processes, improving overall time to staffing while improving contribution margin.
- Developed strong vendor relationships to procure top niche skill talent at favorable rates.
- Participated in strategic talent reviews and facilitated promotion application process.
- Managed end-to-end campus hiring, training and deployment; maintained highest campus hire utilization rate >80%.
- Managed employee visa application and lottery process.
Business Analyst - Telecommunications
Capgemini
08.2010 - 09.2013
- Client facing business analyst role working with various telecommunications clients, focused on billing and CRM system integrations and migrations
- Primary role functions included gap analysis, business requirements gathering and documentation, developing and execution of test scripts, program management, change management, and training documentation
Education
BBA - Finance
University of Georgia
Athens, GA05.2010
Skills
- Strategic Business Planning
- Operations Management
- Data Analytics
- Organizational Development
- Profit and Loss Management
- Competitive Analysis
- Cross-Functional Collaboration
- Leadership and People Development
Timeline
Director of Strategic Initiatives - Americas SBU
Capgemini
10.2023 - Current
Director of Operations - Canada Business Unit
Capgemini
04.2021 - 10.2023
VP of Operations
Capgemini
04.2021 - Current
Senior Operations Manager - Media & Entertainment
Capgemini
07.2018 - 04.2021
Operations Manager
Capgemini
10.2014 - 07.2018
People Supply Chain Manager
Capgemini
09.2013 - 10.2014
Business Analyst - Telecommunications
Capgemini
08.2010 - 09.2013
BBA - Finance
University of Georgia
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