Trish Johnson
Springfield,MO
Summary
Dynamic Front Office Supervisor with expertise in staff management and customer service, honed at Dr Leo A Tokarczyk DDS PC. Proven track record in enhancing patient satisfaction and operational efficiency. Skilled in scheduling and issue handling, fostering teamwork,with solid background in managing front office operations and enhancing guest satisfaction. Proven ability to streamline processes and foster welcoming environment. Demonstrated strong leadership and organizational skills, ensuring seamless daily operations and high team morale.
Overview
18
18
years of professional experience
Work History
Front Office Supervisor / Insurance Coordinator
Dr Leo A Tokarczyk DDS PC
04.2021 - 10.2025
- Supervised daily front office operations to ensure smooth patient flow and optimal service delivery.
- Trained and mentored team members on best practices in customer service and administrative procedures.
- Managed appointment scheduling systems to maximize efficiency and reduce patient wait times.
- Implemented new protocols for patient intake, enhancing data accuracy and improving overall experience.
- Took care of all payments and deposits.
- All insurance aspects
- Experience with Dentrix ascend, DSN, Dentrix, Weave
- Ordering all front office and back office supplies.
- Resolved patient inquiries and concerns, fostering strong relationships and ensuring satisfaction.
- Coordinated with dental staff to streamline communication and enhance interdisciplinary collaboration.
- Monitored inventory levels of office supplies, ensuring availability while minimizing waste and costs.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Coached employees through day-to-day work and complex problems.
- Organized documents for company communication, travel vouchers, and payment services.
- Handled office contracts like leases, utilities and employee agreements.
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed bi-weekly payroll for [Number] employees.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Oversaw training programs for new staff on insurance protocols and software systems used in practice.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Filed and tracked insurance claims and communicated claims status to patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
- Posted payments to accounts and maintained records.
- Calculated adjustments, premiums and refunds.
- Maintained confidentiality of patient finances, records, and health statuses.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Front Office Manager
Simply Smiles Dentistry
02.2013 - 04.2021
Dental Assistant
Dr Pruitt
09.2007 - 03.2013
- Assisted in patient management, ensuring a smooth workflow during dental procedures.
- Prepared treatment rooms and sterilized instruments to maintain high hygiene standards.
- Educated patients on post-operative care and preventive dental practices for improved health outcomes.
- Collaborated with dental staff to optimize scheduling and enhance patient experience.
Education
RDA - Dental Assistant
Vatterott College
MO09-2007
High School Diploma -
Hillcrest
Springfield MO06-1997
Skills
- Issue handling
- Shift scheduling
- Staff management
- Multitasking proficiency
- Front desk operations
- Staff training and development
- Oral and writing communication
- Data entry
- Scheduling and calendar management
- Complaint handling
- Employee management
- Staff supervision
- Skilled in [software]
- Decision-making capacity
- Customer service
- Listening skills
- Employee supervision
- Operations management
- Training and coaching
- Schedule management
- Inventory control
- Administrative support
- Schedule coordination
- Operational reporting
- Payroll and budgeting
- Credit and collections
- Event coordination
- Spreadsheet tracking
- Strong leadership
- Teamwork and collaboration
- Problem-solving
Timeline
Front Office Supervisor / Insurance Coordinator
Dr Leo A Tokarczyk DDS PC
04.2021 - 10.2025
Front Office Manager
Simply Smiles Dentistry
02.2013 - 04.2021
Dental Assistant
Dr Pruitt
09.2007 - 03.2013
RDA - Dental Assistant
Vatterott College
High School Diploma -
Hillcrest