Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Trish Langley, CMCA, AMS, PCAM

The Plains,VA

Summary

Looking for a challenging position, where my experience and desire to grow every day by building business relationships, mutual trust and integrity, that companies and customers depend on.

Looking for a challenging position where my experience and desire to grow every day, building business relationships, mutual trust, and integrity, are valued. This role emphasizes a strong emphasis on team collaboration and achieving results, adapting seamlessly to changing demands. Known for leadership, negotiation, and effective communication skills.

Business development professional with track record of driving growth and uncovering opportunities. Skilled in strategic planning, market analysis, and client relationship management. Strong emphasis on team collaboration and achieving results, adapting seamlessly to changing demands. Known for leadership, negotiation, and effective communication skills.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Senior Community Association Manager

Sequoia Managment Company
11.2023 - Current
  • Enhanced community satisfaction by addressing resident concerns promptly and effectively.
  • Managed vendor contracts, negotiations, and relations to obtain quality services at competitive prices.
  • Result Increased efficiency in work order processing by streamlining internal communication channels between departments involved in maintenance tasks.
  • Result: Increased efficiency in work order processing by streamlining internal communication channels between departments involved in maintenance tasks.

Vice President of Operations

American Management of Virginia, Inc.
02.2018 - 10.2023
  • Oversee Company and New Business Development and Acquisitions;
  • Oversees the operating performance of the company, which consists of HOAs, Condo and Commercial Divisions. Ensure compliance with the company’s property management procedures and policies by inspecting properties, reviewing financials conducting operational and financial audits.
  • Hire, trains, and retains professional on-site staff to assist management.
  • Stays abreast of market and economic conditions within the assigned portfolio and markets, communicates emerging trends, opportunities, and creates long-and short-term business plans that achieve the company’s targeted growth and market presence objectives.
  • Educate and inform the staff of the correct policies and procedures.
  • Negotiates contracts and updates contract analysis for properties.
  • Performs weekly inspections of buildings, grounds
  • Ensures quality control of employee workmanship, contractors, and competitive pricing.
  • Prepare monthly, quarterly, and annual reviews of operations, including statements, and analyses.
  • Prepare for and attends monthly owner board meetings and monthly Manager’s meetings. Communicated to the Board of Directors, vendors and homeowners regarding the essentials of their duties and community items, acted as liaison between the Board of Directors, vendors, homeowners and staff and provide guidance to Board members regarding community policies all under the realm of state statutes and established Rules and Regulations
  • Attend Board scheduled Board Meetings with managers to ensure the effectiveness and management contract check in.
  • Provide fiscal management through budget preparation and accounts receivable processes.
  • Prepared and complete Board packets, Management Reports, Action Item Lists and follow-up accordingly
  • Manage and increase the effectiveness and efficiency of Support Services and demonstrated management and supervisory skills sufficient to lead, direct, evaluate, and mentor subordinate and peer employee staff.
  • Acquisition and New Business Development to Grow our portfolio: Conduct high-frequency, high-volume property outreach. Manage a pipeline of actively interested high potential communities to add to the platform.
  • Work cross-functionally with operations and teams to continuously improve process efficiency, help scale the business by collaborating on the best results. Work closely with Managers and Accounting to onboard properties, ensure a smooth handoff and provide a fantastic experience for the communities.
  • Asset Management/Portfolio Management

VP of Business of Development

Premier Gold Star Solutions, INC – Builder Developer Division
04.2000 - 02.2018
  • Identified and developed new business opportunities.
  • Builds relationships with customers, suppliers, distributors, partners, and vendors.
  • Evaluated existing partnerships and sales efforts with an eye toward building on what works and changing what doesn’t.
  • Manages key client relationships and builds new ones.
  • Expands the company's profile and reach, including its brands.
  • Leads sales, marketing, customer-service, and client relationship management teams.
  • Develops and strengthens internal and external relationships that will lead to increased lead generation and market share.
  • Builds cross-functional teams to guide and nourish sustainable, long-term growth.
  • Tracks emerging markets and trends.
  • Fosters and maintains an entrepreneurial growth culture throughout the company, encompassing all teams and work functions.
  • Identifies and recommends new services.
  • Proposes and develops strategic partnerships.
  • Helped shape the company’s long-term objectives and determine plans for meeting them.
  • Led cross-functional teams for successful project completion within scope, budget, and timeline.
  • Researches and identifies new markets.
  • Provides advice on product development, distribution, and promotion strategies.
  • Identifies sponsorship opportunities, including nonprofit engagement.
  • Builds and maintains relationships with vendors.
  • Conducts webinars and presentations to raise the brand or product profile.
  • Selects prospective vendors and negotiates contracts.
  • Fulfills requests for proposals (RFPs) from potential partners and customers.
  • Helps direct the development of customer-facing web platforms and digital experiences.

Senior Community Manager

Sequoia Management Company
01.1996 - 03.2000
  • The liaison between the Board of Directors, vendors, and homeowners
  • Provide guidance to Board members regarding community policies all under the realm of state statutes and established Rules and Regulations
  • Attend Board scheduled Board Meetings
  • Provide fiscal management through budget preparation and accounts receivable processes.
  • Prepared and complete Board packets, Management Reports, Action Item Lists and follow-up accordingly
  • Knowledge of the contract analysis and vendor accountability practices
  • Performed site visits for the purpose of oversight of client vendors and administration of client’s enforcement processes and procedures, Improve the operational systems, processes and policies in support of organizations support better management reporting, information flow and management, business process and organizational planning
  • Manage and increase the effectiveness and efficiency of Support Services
  • Development of individual program budgets
  • Invoicing to funding sources, including calculation of completed units of service

Community Association Manager

Community Management Services, Inc
05.1993 - 06.1996
  • Provided services to Condominium and Homeowner Associations:
  • Managers was responsible for managing the day-to-day operations of the community placing high importance on timely communication, responsiveness, organization, customer service and follow up.
  • Acted as liaison between the Board of Directors, vendors, homeowners
  • Communicated to the Board of Directors, vendors and homeowners.
  • Provide guidance to Board members regard community policies all under the realm of state statutes and established Rules and Regulations
  • Attend Board scheduled Board Meetings
  • Provide fiscal management through budget preparation and accounts receivable processes. Prepared and complete Board packets, Management Reports, Action Item lists and follow-up accordingly
  • Had knowledge of the contract analysis and vendor accountability practices and Performed site visits for the purpose of oversight of client vendors and administration of client’s enforcement processes and procedures

Education

Bachelor of Science - Marketing, Business

Georgia Southern University
Georgia
05.1986

Community Association Institute

Skills

  • Accountancy
  • Accounts receivable
  • Acquisitions
  • Asset management
  • Budget preparation
  • Budgeting
  • Business development
  • Business plans
  • Business process
  • Business strategy
  • Community association support
  • Board meeting facilitation
  • Community operations
  • Vendor relationship development
  • Service contract negotiation
  • Board of directors support
  • Resident communication
  • Budget planning
  • Contractor supervision
  • Community guidelines enforcement
  • Property management
  • Vendor relationship management
  • Proposal development
  • HOA oversight

Certification

  • PCAM - Community Associations Institute
  • Association Management Specialist - Community Associations Institute
  • Certified Manager of Community Associations (CMCA)

Timeline

Senior Community Association Manager

Sequoia Managment Company
11.2023 - Current

Vice President of Operations

American Management of Virginia, Inc.
02.2018 - 10.2023

VP of Business of Development

Premier Gold Star Solutions, INC – Builder Developer Division
04.2000 - 02.2018

Senior Community Manager

Sequoia Management Company
01.1996 - 03.2000

Community Association Manager

Community Management Services, Inc
05.1993 - 06.1996

Bachelor of Science - Marketing, Business

Georgia Southern University

Community Association Institute

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