Trish Marjory Paida Gombe
Harare
Summary
Dynamic professional with over four years of experience in customer service, research, and administration, demonstrating a strong commitment to enhancing operational efficiencies and client satisfaction. Proven skills in data analysis, research methodologies, and effective communication, combined with a solid foundation in economic history. Adept at compiling reports, managing inquiries, and promoting superior service, contributing to organizational success and client engagement. Eager to leverage expertise as a Research Assistant, focusing on impactful contributions within a collaborative environment.
Overview
6
6
years of professional experience
Work History
Administrator
Kubatana Online
10.2024 - 04.2025
- Maintained personnel records and updated internal databases to support document management.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
- Conducted regular reviews of operations and identified areas for improvement.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
Customer Service Representative
Teamsville Global
05.2021 - 09.2024
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Sought ways to improve processes and services provided.
Researcher
Sustainable Africa Network
10.2019 - 02.2021
- Determined areas of research to increase knowledge in a particular field.
- Identified sources of funding, prepared research proposals and submit funding applications.
- Collected, recorded and analyzed data.
- Interpreted data analysis results and drew inferences and conclusions.
- Presented research results to committee.
- Used research results to write reports, papers and reviews and present findings in journals and conferences.
Education
Masters - African Economic history
University of Zimbabwe
08-2019
Honors - Economic History
University of Zimbabwe
06.2017
Skills
- Team work
- Analytical
- Problem solving
- MS office
- Database management
- Project coordination
- Multiple priorities management
- Document management
- Time management
- Filing system organization
- Resourceful and analytical
- Decision-making
- Calendar management
- Email management
- Office management
- Administrative support
- Customer service
- Schedule coordination
- G suite
- Multi-line phone systems
- Travel coordination
Languages
Shona
German (Deutsch)
English
Publications
- Meteorological services and Settler Agricultural development: The Case of the Meteorological Service Department in Southern Rhodesia, 1897-1945, Chinese Journal Special issue on Zimbabwe
- Profit versus environmentalism: A study of policies and institutional framework affecting wetland management and conservation in Harare, 2000-2017, Journal of Environment in Zimbabwe
Timeline
Administrator
Kubatana Online
10.2024 - 04.2025
Customer Service Representative
Teamsville Global
05.2021 - 09.2024
Researcher
Sustainable Africa Network
10.2019 - 02.2021
Honors - Economic History
University of Zimbabwe
Masters - African Economic history
University of Zimbabwe
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