Resourceful professional with several years of results-oriented experience in clinical management, business intelligence, and operations management. Demonstrated success in developing and implementing optimized solutions. Versatile leader recognized for driving results in a collaborative manner. Motivating and innovative educator with in-depth knowledge of clinical, marketing, business development, leadership, human resources, and entrepreneurial management.
Overview
18
18
years of professional experience
Work History
Vice President of Quality Assurance and Reimbursem
Continuing Healthcare Solutions
Brunswick, Ohio
12.2020 - Current
Oversight of the Quality Assurance Team that is comprised of five Regional Nurses, four Reimbursement Nurses, and multiple contracted Registered Dieticians.
Successfully navigated the corporate and facility leadership teams through the covid pandemic and subsequent staffing challenges through education and policy development and implementation.
Strategic clinical and operations system development for 15 skilled nursing facilities.
Increased revenue over a six month period of time through managing the CMI and per diem rate.
Develop and deliver adult educational programs for clinical, operations, and leadership to include Continuing Education Opportunities.
Directed business development initiatives, including acquisitions and joint venture agreements.
Formulated policies that improved operational efficiency and productivity.
Developed and executed strategic plans to support the vision of the organization.
Negotiated contracts with vendors for services, products and supplies.
Analyzed market trends to identify opportunities for growth within existing markets or new ones.
Cultivated a culture of collaboration among department heads to facilitate cross-functional project execution.
Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
Strategic planning and execution to enhance profitability and company growth.
Oversight and management of various leaders and their individual departments to include multiple senior level positions.
Developed and implemented policies and procedures to align with the regulations set forth by the Centers for Medicare and Medicaid.
Navigated the organization and its facilities through the safe administration of care during the COVID Pandemic.
Coordinated clinical reimbursement programming through the case mix index scores, PDPDM, the per diem rate, and timely and accurate completion of the MDS document.
Development of adult educational programs for the clinical and operations staff to maintain continual communication on regulatory or organizational changes.
Developed and coordinated with various outsourced vendors new programs to benefit the facility patients and enhance the organization's portfolio.
Created policies, procedures and standards for nursing practice and operations.
Chief Operating Officer
Serenity Hospice (Progressive Quality Care)
Stow, Ohio
11.2014 - 03.2019
Responsible for the start-up, educational growth, and development of the culture of the hospice team and agency to provide a need to the community.
Developed policies and strategic systems for clinical and operations to achieve successful compliance with Medicare and CHAPS accreditation.
Recruited and educated clinical and non-clinical personnel.
Gathered business intelligence to develop strategic marketing approaches.
Responsible for the financial oversight and health of the agency.
Reported pertinent financial, clinical, and operations findings to the Governing Body and Professional Advisory Board, as needed.
Developed and activated an effective expansion plan for the agency within three to five years from start-up as according to the established goal.
Responsible for the agency being profitable within the first two years of being active.
Vice President of Clinical Services
Progressive Quality Care
Parma, Ohio
07.2006 - 03.2019
Oversight of clinical systems and regulatory compliance for eleven skilled nursing facilities in Ohio.
Developed and delivered adult education to eleven Directors of Nursing monthly with topics specific to organizational, clinical, regulatory, or operational changes.
Established systems to control and monitor budgetary considerations related to pharmacy cost control, labor tracking, and resident cost control.
Attended and assisted with the regulatory process and assisted with developing an acceptable plan of correction.
Formulated and implemented the organization's Corporate Compliance Program Requirements, as set forth by the Centers for Medicare and Medicaid.
Oversight of the Corporate Reimbursement Team.
Assisted in the start-up of two new skilled nursing facilities.
Chief Operation Officer
Attentive Home Health (Progressive Quality Care)
Stow, Ohio
01.2014 - 01.2019
Successfully promoted the agency from a consistent month-over-month net loss to a 27% or greater profitability margin within an eight-month timeframe and ongoing.
Developed policies and strategic system approaches to improve the quality of care and services.
Guided census with a growth of 80% in less than six months.
Implemented programming for cost analysis of patient care upon admission and ongoing, to adjust accordingly for expense control.
Executed the day-to-day operations of the services of the home health care agency, including staffing, quality patient care, and efficient cost control.
Secured various managed care contracts to allow for greater opportunity to expand the agencies services to additional communities and populations.
Provided leadership, direction and guidance to department heads in support of company objectives.
Education
MBA - Business Finance
Southern New Hampshire University
Hooksett, NH
08-2021
Licensed Nursing Home Administrator - Nursing Home Administrator
Ohio State University
Columbus, ND
07-2012
Bachelor of Science - Nursing
Kaplan University
Davenport, IA
06-2010
Associate of Applied Science - Nursing
Kent State University
Ashtabula, Ohio
05-1995
Skills
Project Coordination
Strategic Leadership
Strategic System Integration
Expense Management
Effective Communication
Risk Mitigation Strategies
Team Training
Business Development Initiatives
Performance-Focused
Timeline
Vice President of Quality Assurance and Reimbursem