Trish Munyengeterwa
Harare
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Holds a class 4 driver’s license
Overview
9
9
years of professional experience
Work History
Front Office Manager
Wenhau
11.2021 - 10.2022
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Monitored customer service trends and provided insights to management team for further improvement.
- Defined clear targets and objectives and communicated to other team members.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Lodge Manager
The Village Place Resort - Goromonzi
09.2013 - 02.2015
- Implemented successful strategies to increase customer satisfaction.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Created and managed accurate occupancy forecasts and budgets.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Education
Certificate in Tour Guiding and Guest Relation Management - undefined
UNIVERSITY of ZIMBABWE
BACHELOR OF SCIENCE HONOURS DEGREE - TRAVEL AND RECREATION
CHINHOYI UNIVERSITY OF TECHNOLOGY
2018
ADVANCED DIPLOMA - HOSPITALITY AND TOURISM CITY AND GUILDS
Dynamic Management Consultant
Harare07.2013
Skills
- SKILL SET
- CAN WORK UNDER MINIMUM OR NO SUPERVISION
- CAN ADAPT TO ANY WORKING ENVIRONMENT AND WILLING TO LEARN NEW THINGS
- CAN WORK WELL WITHIN A TEAM AND SUCCESSFUL IN TEAM WORKING WITH OTHERS THUS BEING ABLE TO COPE WELL WITH DIVERSITY
- Oral and Writing Communication
- Hospitality Services
- Effective Planning
- Operations Management
- Event Coordination
- Complaint Handling
- Reservations Assistance
- Guest Relations
- Customer Service
- Reservation Management
- Customer Relations
Accomplishments
- Wenhau Safaris +263 77 354 3133
- The Village Place Resort
- Mukombami village
- Bhora, Goromonzi
- Tel: 0712422215
- AIR NAMIBIA ZIMBABWE
- Joina City, 2nd floor
- Cnr Julius Nyerere and Jason Moyo Avenue
- P.O Box AP110
- Tel: 0772167488/0772167489
- Brian Justice EnterpriseBath Road, Belgravia
- Tel: 263 772914844
Timeline
Front Office Manager
Wenhau
11.2021 - 10.2022
Lodge Manager
The Village Place Resort - Goromonzi
09.2013 - 02.2015
Certificate in Tour Guiding and Guest Relation Management - undefined
UNIVERSITY of ZIMBABWE
BACHELOR OF SCIENCE HONOURS DEGREE - TRAVEL AND RECREATION
CHINHOYI UNIVERSITY OF TECHNOLOGY
ADVANCED DIPLOMA - HOSPITALITY AND TOURISM CITY AND GUILDS
Dynamic Management Consultant