Trish Parham
Hanover,PA
Summary
Dynamic healthcare professional with extensive experience at US Renal, excelling in patient care and compassionate communication. Proven ability to develop effective care plans and collaborate with multidisciplinary teams, ensuring compliance with health regulations. Skilled in vital signs monitoring and dedicated to enhancing patient satisfaction through exceptional service and support. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
PCT
US Renal
York, Pennsylvania
04.2024 - 09.2025
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
CNA
Hanover Hall
Hanover, USA
04.2022 - 10.2022
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Prepared residents for meals and assisted with feeding.
- Utilized PPE appropriately and followed patient safety and infection control guidelines.
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Lifted and repositioned non-ambulatory patients to prevent accidents and falls.
- Observed changes in patient status and response and immediately communicated concerns to nursing staff.
- Developed trusting relationships and provided emotional support to patients and families.
- Monitored pain and provided comfort measures, reporting abnormalities to nursing staff.
- Observed infection control procedures and guidelines to safeguard patients and teams.
- Completed in-service training and attended performance improvement meetings.
- Cleaned and sanitized medical equipment and rooms.
- Assisted with admission and discharge processes to provide continuity of care.
- Administered medications according to physician's orders accurately and timely.
- Interpreted and explained medical instructions to patients and family members.
IN HOME CARE MANAGER / CAREGIVER
StayHome Senior Services
Williamsport, USA
08.2020 - 04.2022
- Ensured compliance with state regulations regarding case management services delivery standards.
- Educated members on disease processes, encouraging members to make healthy lifestyle changes.
- Built relationships with patients to encourage trust, listening to and interpreting needs and concerns.
- Assisted clients with developing long-term goals related to personal growth or career development.
- Maintained accurate records of client information, treatment plans, progress notes, discharge summaries, and medical histories.
- Conducted home and field visits to maintain patient contact in accordance with program standards.
- Coordinated multidisciplinary team meetings to discuss client progress and plan for future interventions.
- Collaborated with other healthcare professionals to coordinate the best possible outcome for patients' physical and emotional well-being.
Manager of assisted living
Misty Ridge
Finksburg, Maryland
02.2001 - 06.2010
- Assisted with resident assessments and care plans in supportive living environment.
- Coordinated daily activities and events for resident engagement and socialization.
- Supported staff training initiatives to enhance caregiving skills and knowledge.
- Maintained communication with families regarding resident care and well-being updates.
- Helped ensure compliance with health regulations and safety standards for residents.
- Participated in staff meetings to discuss resident needs and operational improvements.
- Assisted in managing schedules for caregivers to ensure adequate coverage daily.
- Developed and implemented individualized care plans for residents, ensuring that their personal needs were met.
- Performed routine inspections of facilities to identify potential safety hazards or areas needing improvement.
- Collaborated with external organizations such as hospices, home health agencies and other healthcare providers in order to provide comprehensive services to residents.
- Assisted families in understanding resident rights under state law.
- Maintained detailed records of resident information such as medical history, medications administered and any changes in condition.
- Responded promptly to emergency situations in accordance with established protocols.
- Trained new employees on policies and procedures related to their job duties.
- Monitored daily operations of the assisted living facility to ensure quality standards are maintained.
- Supervised the admission process of new residents, including assessments, paperwork and orientation.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Manager
Highs
Mount Airy, Maryland
- Coordinated schedules and resources for efficient team performance.
- Supported training of new employees on company policies and procedures.
- Monitored inventory levels and reported supply needs regularly.
- Organized documentation for compliance with company standards.
- Collaborated with staff to identify process improvements and efficiencies.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Education
High School -
Westminster High School
Westminster, MD06.1996
Skills
- Vital signs monitoring
- Compassionate communication
- Maintaining confidentiality
- Basic Life Support
- Patient care
- Medication administration
- Care plan development
- Infection control
- Customer service
- Team collaboration
- Record keeping
- Time management
- Effective communication
- PPE use
- First Aid/CPR
- Flexible and adaptable
- Organization
Certification
- CNA Certification
- Certified Medication Tech
Timeline
PCT
US Renal
04.2024 - 09.2025
CNA
Hanover Hall
04.2022 - 10.2022
IN HOME CARE MANAGER / CAREGIVER
StayHome Senior Services
08.2020 - 04.2022
Manager of assisted living
Misty Ridge
02.2001 - 06.2010
Manager
Highs
High School -
Westminster High School
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