Travelling
TRISH RUZIVE
Bot Designer And AI Specialist
Warsaw
Work Preference
Summary
Dynamic Bot Designer and AI Specialist with hands-on experience in conversational design, NLP, and data annotation, developed through work at Invisible Technologies, Outlier, and Foundever. Skilled in crafting intuitive dialogue flows, enhancing AI model accuracy, and leveraging Python and automation frameworks to optimize performance. Combines analytical precision from Finance and Accounting studies with user-centered design thinking to deliver high-performing, human-like conversational AI solutions.
Overview
4
4
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Video QA & Data Annotator (AI Video Highlight Proj
Invisible Technologies
05.2024 - Current
- Conducted quality assurance (QA) for various video datasets, ensuring accurate tagging and labeling for AI model training.
- Designed annotation protocols to enhance Natural Language Processing (NLP) and computer vision model accuracy.
- Used Python-based tools for time stamping, validation, and data consistency checks.
- Collaborated with AI developers and analysts to improve recognition algorithms and event classification accuracy.
AI Data Trainer & Conversation Designer
Invisible Technologies
01.2024 - Current
- Trained and fine-tuned conversational AI models, ensuring high-quality, contextually accurate responses.
- Designed conversation flows and optimized prompts for large language models like ChatGPT.
- Evaluated and improved chatbot dialogue performance based on user interaction data and model outputs.
- Collaborated with interdisciplinary teams to enhance model understanding and intent recognition accuracy.
Customer Service Representative
Foundever
09.2023 - 08.2024
- Managed customer inquiries via chat, email, and phone with empathy and accuracy.
- Utilized CRM and AI-assisted tools to streamline workflows and improve customer satisfaction.
- Collaborated with internal teams to optimize customer communication processes.
- Developed deep understanding of user intent, tone, and communication flow which l applied later in AI/bot design work.
AI Content & Data Specialist
Outlier
01.2022 - 04.2024
- Annotated and structured datasets for NLP training and evaluation.
- Created and refined prompts and responses for AI chatbots to improve tone, clarity, and contextual understanding.
- Tested bot behaviors across different scenarios, ensuring alignment with user intent and brand voice.
Education
Bachelor of Science - Finance And Accounting
University of Economics And Human Sciences
Warsaw, Poland11-2026
Skills
Conversational AI Design & Development
Language model development
Interactive flow design
Python & JavaScript Programming
Bot Frameworks (SentiOne Automate, Dialogflow, Rasa, ChatGPT)
Data Analysis & Continuous Improvement
User experience design for chatbots
AI Testing & Optimization
Backend system connectivity
Customer Experience & Communication
Accomplishments
- Improved chatbot accuracy by 20% through NLP model fine-tuning.
- Created AI conversation systems for service automation and lead generation.
- Delivered internal workshops on prompt design and AI model evaluation.
- Contributed to developing user-focused AI improvements based on data analysis.
Certification
Natural Language Processing Specialization – DeepLearning.AI
Interests
Technology (AI)
Games
Languages
English
Native or Bilingual
Polish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is walking from failure to failure with no loss of enthusiasm.
Winston Churchill
Timeline
Video QA & Data Annotator (AI Video Highlight Proj
Invisible Technologies
05.2024 - Current
AI Data Trainer & Conversation Designer
Invisible Technologies
01.2024 - Current
Customer Service Representative
Foundever
09.2023 - 08.2024
Python for Data Science & AI – IBM / Coursera
09-2022
Dialogflow CX Chatbot Development – Google Cloud
06-2022
Natural Language Processing Specialization – DeepLearning.AI
03-2022
AI Content & Data Specialist
Outlier
01.2022 - 04.2024
Bachelor of Science - Finance And Accounting
University of Economics And Human Sciences