Trish Thompson
Dallas
Summary
Dynamic professional with over 13 years of diverse experience in community support and client management, Committed to enhancing service delivery and fostering positive relationships. Proven expertise in training and mentoring teams and advocating for client needs. A strong foundation in customer service, time management, and adaptability drives the ability to thrive in fast-paced environments, contributing to community engagement and service excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dietary Aide
Forest Park Nursing and Rehabilitation Center
08.2024 - Current
- Prepared and served nutritious meals in accordance with dietary guidelines.
- Maintained cleanliness of kitchen and dining areas to meet health standards.
- Assisted in inventory management, ensuring adequate stock of food supplies.
- Communicated effectively with dietary staff regarding resident preferences and needs.
Shift Lead
Walgreens, Dallas
10.2024 - 06.2025
- Supervised daily operations, ensuring optimal customer service and efficient workflow.
- Trained and mentored team members on best practices and product knowledge.
- Implemented inventory management strategies, reducing waste and improving stock accuracy.
- Assisted in conflict resolution, fostering a positive and collaborative work environment.
- Collaborated with management to enhance community engagement initiatives.
Case Manager
Ability Solutions, Dallas
01.2024 - 10.2024
- Managed client caseload, assessing needs and developing individualized service plans.
- Coordinated with healthcare providers and community resources to facilitate access to services.
- Conducted regular follow-ups to monitor client progress and adjust plans as necessary.
- Advocated for client rights and ensured compliance with regulations.
- Provided crisis intervention support and conflict resolution strategies.
Equipment Operator
Neiman Marcus, Dallas
06.2018 - 06.2024
- Operated various equipment to support logistics and inventory management for retail operations.
- Ensured compliance with safety regulations and maintained operational efficiency.
- Collaborated with team members to optimize workflow and improve service delivery.
- Developed and implemented training programs for new equipment operators.
- Monitored equipment performance and conducted routine maintenance.
Dietary Technician
Las Colinas Medical Center, Irving
06.2016 - 12.2017
- Educated clients on long term benefits of balanced diets and exercise.
- Medical records and daily documentary.
CNA
Girling Home Healthcare, Dallas
04.2011 - 05.2016
- Daily nursing duties and medical record documentary
Education
Social Work
Dallas College
DallasSkills
- Ability to Work Under Pressure
- Adaptability
- Effective Time Management
- Multi-tasking
- Customer Service
- Microsoft Office Suite
- Meal preparation
- Dietary guidelines
- Kitchen sanitation
- Inventory management
- Team leadership
Certification
State of Texas Community Health Worker, State of Texas, Dallas, February 2024 — February 2026
Timeline
Shift Lead
Walgreens, Dallas
10.2024 - 06.2025
Dietary Aide
Forest Park Nursing and Rehabilitation Center
08.2024 - Current
Case Manager
Ability Solutions, Dallas
01.2024 - 10.2024
Equipment Operator
Neiman Marcus, Dallas
06.2018 - 06.2024
Dietary Technician
Las Colinas Medical Center, Irving
06.2016 - 12.2017
CNA
Girling Home Healthcare, Dallas
04.2011 - 05.2016
Social Work
Dallas College