Summary
Overview
Work History
Skills
Additional Information
Timeline
Generic

Trish Tippets

Ormond Beach,FL

Summary

Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments. Seasoned communications and support professional with over 30+ years of experience representing organizations. Expertise in liaising with wide range of parties, including all levels of management, operational experts and clients.

Overview

10
10
years of professional experience

Work History

Call Center Manager to Client Support

Exit By Owner
09.2018 - Current
  • Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.
  • Delivered personalized client support, leading to higher overall satisfaction rates and repeat business.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Utilized CRM system to track and manage leads, keeping appointments organized.
  • Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.

Appointment Setter to Call Center Manager

Resort Closing Network
09.2015 - 09.2018
  • Led daily team meetings to review performance, set targets and motivate staff
  • Established positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

Appointment Setter

Exit Pros
02.2014 - 09.2015
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Fielding 200-250 calls per day.

Skills

  • Empathetic Client Support
  • Call Center Customer Service
  • Employee Motivation
  • Recruitment and hiring
  • Staff Training
  • Team coaching
  • Escalation Handling
  • Goal Setting and Tracking
  • Delegation and Supervision
  • Payroll Processing

Additional Information

I am reliable, fast learning, and not afraid to work my way up.

Timeline

Call Center Manager to Client Support

Exit By Owner
09.2018 - Current

Appointment Setter to Call Center Manager

Resort Closing Network
09.2015 - 09.2018

Appointment Setter

Exit Pros
02.2014 - 09.2015

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Trish Tippets