Trish watts
Xenia,Ohio
Summary
Dynamic culinary leader with extensive experience at Heather Greene, excelling in food preparation and kitchen staff management. Proven track record in developing seasonal menus that enhance customer satisfaction and streamline kitchen workflows. Strong communicator dedicated to training teams and maintaining high food quality standards while ensuring compliance with safety protocols.
Overview
2024
2024
years of professional experience
Work History
Head Cook
Heather Greene
- Supervised kitchen staff, ensuring adherence to food safety and sanitation standards.
- Developed and implemented seasonal menu items, enhancing customer satisfaction.
- Trained new cooks on operational procedures and best practices in food preparation.
- Managed inventory controls, minimizing waste through efficient stock management.
- Coordinated with suppliers to source high-quality ingredients within budget constraints.
- Streamlined kitchen workflows, improving service speed during peak hours.
- Led weekly staff meetings to discuss performance and address operational challenges.
- Evaluated dish feedback to refine recipes and improve overall dining experience.
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Monitored food preparation processes to maintain consistent taste, texture, and presentation of dishes.
- Adhered to strict dietary restrictions when creating customized meal options for guests with allergies or preferences.
Manager
Kmartcorp
- Oversaw daily operations, ensuring compliance with company policies and safety standards.
- Implemented training programs to enhance employee performance and customer service skills.
- Streamlined inventory management processes, improving stock accuracy and reducing discrepancies.
- Developed and executed staff scheduling strategies to optimize workforce productivity.
- Coordinated promotional events, increasing customer engagement and sales opportunities.
- Analyzed sales data to identify trends, making strategic recommendations for product placement.
- Led cross-functional teams in implementing process improvements that enhanced operational efficiency.
- Mentored junior managers, fostering a culture of collaboration and continuous improvement across departments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
General Manager
Spirit Halloween LLC
07.2022 - 11.2022
General Manager
Spirit Halloween LLC
07.2021 - 11.2021
General Manager
Spirit Halloween LLC
07.2020 - 11.2020
General Manager
Spirit Halloween LLC
07.2019 - 11.2019
General Manager
Spirit Halloween LLC
07.2018 - 11.2018
- Developed and implemented operational strategies to enhance efficiency across departments.
- Led cross-functional teams to streamline processes and improve service delivery.
- Analyzed market trends to identify growth opportunities and inform strategic planning efforts.
- Oversaw budget management, ensuring alignment with organizational objectives and resource allocation.
- Established key performance indicators to monitor operational effectiveness and drive accountability.
- Fostered a culture of continuous improvement through staff training and performance evaluations.
- Cultivated relationships with stakeholders to support collaborative initiatives and enhance business outcomes.
- Spearheaded change management initiatives, aligning team goals with evolving business needs.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Assistant Manager
Spirit Halloween LLC
07.2017 - 11.2018
Sales Associate
Spirit Halloween LLC
07.2016 - 11.2017
Assistant Manager
Go Calendars
11.2016 - 01.2017
- Assisted in developing operational strategies to enhance team productivity and service quality.
- Coordinated daily operations, ensuring adherence to company policies and standards.
- Supported training programs for new staff, fostering a collaborative work environment.
- Managed inventory levels, implementing systems to optimize stock control processes.
- Analyzed customer feedback to identify areas for service improvement and implement changes.
- Facilitated team meetings to discuss performance metrics and operational challenges.
- Developed process documentation, promoting consistency and clarity in operational procedures.
- Mentored junior staff on best practices, enhancing overall team efficiency and effectiveness.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Supervisor
Athletes in Action and Retreat Complex Center
02.2015 - 07.2016
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained new employees on operational procedures and equipment usage.
- Coordinated workflow among team members to enhance productivity and efficiency.
- Monitored performance metrics to identify areas for process improvement.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
General Manager
Spirit Halloween LLC
07.2023 - 10.2023
Education
Xenia Ohio
Xenia, OH1996
Skills
- Verbal and written communication
- Food preparation
- Meal preparation
- Food storage
- Cooking
- Food presentation
- Recipe creation
- Special events
- Kitchen staff management
Timeline
General Manager
Spirit Halloween LLC
07.2023 - 10.2023
General Manager
Spirit Halloween LLC
07.2022 - 11.2022
General Manager
Spirit Halloween LLC
07.2021 - 11.2021
General Manager
Spirit Halloween LLC
07.2020 - 11.2020
General Manager
Spirit Halloween LLC
07.2019 - 11.2019
General Manager
Spirit Halloween LLC
07.2018 - 11.2018
Assistant Manager
Spirit Halloween LLC
07.2017 - 11.2018
Assistant Manager
Go Calendars
11.2016 - 01.2017
Sales Associate
Spirit Halloween LLC
07.2016 - 11.2017
Supervisor
Athletes in Action and Retreat Complex Center
02.2015 - 07.2016
Head Cook
Heather Greene
Manager
Kmartcorp
Xenia Ohio
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