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Trish Woolridge
Former Regional Manager
Nashville,TN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Mobile Enrollment Agent II
Idemia
02.2023 - Current
- Investigated issues and created solutions for new customers.
- Fostered new business relationships through inbound lead follow-up.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Monitored customer feedback and identified areas of improvement.
- Met with customers to provide information about available products and policies.
- Advised applicants regarding necessary supporting documentation needed for their specific program type resulting in fewer incomplete applications.
Regional Recruiter
Hertz Car Rental
07.2021 - 01.2023
- Reduced agency reliance by increasing direct sourcing efforts by 20 percent, saving company significant costs in recruitment fees.
- Implemented diversity and inclusion initiatives within regional recruitment process, resulting in more diverse pool of qualified candidates for consideration.
- Collaborated with over 10-15 HR team members on cross-functional projects to improve overall talent acquisition efforts within organization.
- Effectively managed relationships with external recruitment agencies to maximize benefits of their services while minimizing costs.
- Negotiated competitive salary packages with selected candidates, ensuring satisfaction on both sides of employment agreement.
- Conducted thorough candidate screenings to assess qualifications and ensure best fit for open positions.
- Organized successful regional job fairs and networking events, resulting in higher visibility for company's brand among potential candidates.
- Coordinated schedules to arrange management interviews with applicants.
- Partnered with local colleges and universities to develop internship programs that attracted high-potential students as future full-time hires after graduation.
Southeast Regional Manager
Idemia
10.2016 - 06.2021
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Streamlined operational processes through implementation of efficient systems and procedures, reducing costs and increasing productivity.
- Facilitated regular team meetings to review performance metrics, set goals, and address challenges proactively.
- Established culture of accountability within team by setting clear expectations around performance standards while recognizing top performers for their achievements.
- Successfully negotiated contracts with clients, resulting in mutually beneficial agreements and long-term business relationships.
- Implemented comprehensive training programs for new hires, significantly improving employee retention rates and overall job satisfaction.
- Mentored junior team members (10) on best practices in account management, negotiation techniques, and product knowledge development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
Mobile Enrollment Agent II
Idemia
09.2013 - 10.2016
- Participated in regular team meetings, contributing valuable insights and suggestions on how to enhance the overall performance of the Enrollment Agent department.
- Investigated issues and created solutions for new customers.
- Advised applicants regarding necessary supporting documentation needed for their specific program type resulting in fewer incomplete applications.
- Fostered new business relationships through inbound lead follow-up.
- Enhanced enrollment rates by efficiently processing applications and providing exceptional customer service.
- Trained new Enrollment Agents on company policies and procedures, ensuring a consistent level of service across the team.
- Educated applicants on all federal programs
- Monitored customer feedback and identified areas of improvement.
Education
High School Diploma -
Lavergne High School
La Vergne, TNSkills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Collaborated with team of 20 during it's inception of TSA PRE CHECK 2013
- Managed team of 12-14 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPaid time off401k match4-day work weekPersonal development programsTeam Building / Company RetreatsPaid sick leaveHealthcare benefitsStock Options / Equity / Profit SharingQuote
Never let yesterday use up too much of today.
Will Rogers
Affiliations
- HRCI
Interests
Reading
Writing
Learning languages
Photography
Volunterring
Timeline
Mobile Enrollment Agent II
Idemia
02.2023 - Current
Regional Recruiter
Hertz Car Rental
07.2021 - 01.2023
Southeast Regional Manager
Idemia
10.2016 - 06.2021
Mobile Enrollment Agent II
Idemia
09.2013 - 10.2016
High School Diploma -
Lavergne High School
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