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Trisha Abrew
Logistics
Fresno,CA
Summary
Well-qualified Logistics coordinator proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Dedicated to reducing time and cost requirements for goods needed by local operations. Successful at developing productive relationships with suppliers, customers and colleagues. Excellent report writing, records management and compliance skills.
Overview
10
10
years of post-secondary education
23
23
years of professional experience
Work History
Management Team Leader
Fresno Pacific University
Fresno, CA
08.2017 - Current
- Increased productivity by 53% by developing positive, consistent communication and collaboration between customer service and processing teams.
- Improved office flow, hospitality, and inventory control.
- Increased efficiency in call center performance, customer service and teamwork.
- Brought energy, understanding, enthusiasm and team building ideas and perspectives to promote effective communication for culture building.
- Totaled completed order, and provided required documentation for order payment.
- Accurately monitored inventory levels in order to accurately order supplies.
- Checked each order for completeness and accuracy.
- Maintained studio equipment in good working order.
- Verified each item matched order sheet's description.
- Verified order information against computer database.
- Documented relevant demographic and order details.
- Completed accurate order entry, including data verification.
- Verified documentation and work order requirements.
- Maintained budget limitations in order to meet all objectives.
- Prioritized order security, accuracy and on-time pickup and delivery.
- Monitored office supplies to order and replenish stock when necessary.
- Placed parts in order based on specified relationship.
- Placed special customer orders for custom or special order merchandise.
- Processed payments and collected cash payment for order totals.
- Answered customers' questions, recommended items and recorded order information.
Dispatcher Coordinator
Actagro, LLC
Biola, CA
08.2015 - 08.2015
- Improved vendor fleet invoice auditing by 47% utilizing spreadsheet tracking and supervision.
- Organized fleet data with research and management software.
- Increased efficiency with petroleum pricing, sub-contractor accounts payable.
- Brought positive, hospitable, enthusiastic viewpoint office dispatcher team to improve quality to customer care.
- Sent out LTL and freight trucks deliver 10-50 loads per day.
Management Executive
Integrated Engineers, Inc
Coarsegold, CA
06.2008 - 05.2015
- Developed and improved overall office management protocols by 80%, audited and restructured all office standards.
- Restructured accounting standards, payroll processing & tax reporting methods.
- Increased efficiency in marketing strategies, target markets, CRM implementation and management.
- Brought current ideas and perspectives that follow California standards for human resources including employee benefits and payroll standards.
- Interviewed, supervised and motivated 20 staff members to achieve optimal productivity.
- Managed all aspects of customer database, including potential applicant sales, circulation, marketing, advertising and new product development.
Volunteer Coordinator
SIERRA PINES CHURCH
Oakhurst, CA
01.2006 - 01.2014
- Coordinated non-profit food preparation & delivery preparation of meals and delivery to special needs, disabled and elderly households.
- Established household & kitchen product manufacturing and distributing for non-profit money raisers to fund children’s programs. Raising 90% of charitable donations for charity event.
Teacher’s Assistant
OAKHURST ELEMENTARY SCHOOL
Oakhurst, CA
01.2002 - 01.2006
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Completed and filed daily paperwork for classroom activities, including meal count sheets and attendance logs.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Directed after-school tutoring and mentoring program serving 12 elementary school students.
Education
Bachelor of Arts - Business Administration, Organizational Leadership
Fresno Pacific University
Fresno, CA 07.2018 - 12.2020
Associate of Arts - Liberal Arts And General Studies
State Centers Community College
Fresno, CA 08.2007 - 12.2013
Sciences Degree - Business Systems Certification
Winery Vocational Institue
Fresno. CA 08.1993 - 03.1994
Vocational Certification Center - Computer Software Certification
ROP Training
Tollhouse, CA 08.1990 - 01.1991
Skills
Document preparation
Student inquiry assistance
Admissions requirement
Application processing
Student relationship development
Registration paperwork
Recruitment
Telephone etiquette
Inbound and outbound calls
Student Retention
Communication Skills
Administrative Support
Sales And Marketing
Standardized Test Results Review
Transfer Credit Evaluation
Data Verification
Software
Microsoft Excel
Microsoft Outlook Mail/Calendar
Skype for Business
Sharepoint
Ellucian/Colleague
QuickBooks
Paychex
Saleforcecom
Timeline
Bachelor of Arts - Business Administration, Organizational Leadership
Fresno Pacific University
07.2018 - 12.2020
Management Team Leader
Fresno Pacific University
08.2017 - Current
Dispatcher Coordinator
Actagro, LLC
08.2015 - 08.2015
Management Executive
Integrated Engineers, Inc
06.2008 - 05.2015
Associate of Arts - Liberal Arts And General Studies
State Centers Community College
08.2007 - 12.2013
Volunteer Coordinator
SIERRA PINES CHURCH
01.2006 - 01.2014
Teacher’s Assistant
OAKHURST ELEMENTARY SCHOOL
01.2002 - 01.2006
Sciences Degree - Business Systems Certification
Winery Vocational Institue
08.1993 - 03.1994
Vocational Certification Center - Computer Software Certification
ROP Training
08.1990 - 01.1991