Hi, I’m
Trisha Aguilar
Odessa
Summary
Dynamic hospitality professional with extensive experience at Marriott, excelling in event setup and guest relations. Proven ability to enhance customer satisfaction through effective problem resolution and strong teamwork. Skilled in food service and health compliance, consistently delivering exceptional dining experiences while managing high-pressure environments.
Overview
3
years of professional experience
1
Certification
Work History
Marriott
Banquet Server
09.2022 - Current
Job overview
- Set up and break down banquet spaces according to event specifications.
- Delivered food and beverage service to guests with attention to detail.
- Maintained cleanliness and organization of service areas throughout events.
- Assisted in training new staff on service protocols and standards.
- Collaborated with kitchen staff to ensure timely meal presentation and quality.
- Responded promptly to guest inquiries, enhancing overall dining experience.
- Ensured compliance with health and safety regulations during events.
- Managed inventory of dining supplies, minimizing waste through efficient usage.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Arranged linens and table settings according to seating plan and event theme.
- Answered guest questions about event plans and food service choices.
- Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
- Upheld high standards of hygiene and cleanliness in all service areas, preventing potential health issues.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
- Ensured safety protocols were strictly followed, minimizing accidents during events.
Marriott
Restaurant Server
01.2024 - 11.2024
Job overview
- Provided exceptional customer service while managing multiple tables in high-paced environment.
- Assisted guests with menu selections, ensuring positive dining experiences and satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Processed payments efficiently, handling cash and card transactions accurately.
- Resolved guest complaints promptly, improving overall customer retention and loyalty.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Marriott
Restaurant Hostess
04.2023 - 11.2024
Job overview
- Greeted and seated guests promptly, ensuring exceptional first impressions.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Assisted in training new hosts on customer service standards and procedures.
- Coordinated communication between front-of-house and kitchen staff to enhance service flow.
- Maintained knowledge of menu items to assist guests with recommendations effectively.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Education
Odessa High SchoolOdessa, TX
High School Diploma
Skills
Event setup
Food service
Guest relations
Health compliance
Inventory management
Team collaboration
Time management
Menu knowledge
Cash handling
Problem resolution
Training assistance
Safety protocols
Communication skills
Upselling techniques
Dining area cleanliness
Reservation management
Customer satisfaction
Fast-paced environment adaptability
Multitasking skills
Strong teamwork
Customer service focus
Clearing tables efficiently
Event setup and breakdown
Hospitality service expertise
Safe food handling
Performance improvement
Bussing and table resets
Running orders
Food running
Food station setup
Silverware polishing
Buffet management
Table arrangements
Room teardown
Banquet equipment operation
Issue resolution
High volume dining
Menu explanation
Weddings background
Cash handling proficiency
Bar terminology
Quality assurance
Certification
- Food Handlers
- TABC
Timeline
Restaurant Server
Marriott
01.2024 - 11.2024
Restaurant Hostess
Marriott
04.2023 - 11.2024
Banquet Server
Marriott
09.2022 - Current
Odessa High School
High School Diploma