Trisha Allen
Mesa,AZ
Overview
28
28
years of professional experience
Work History
Senior Analyst Global Billing
Limelight Networks/Edgio
08.2010 - 03.2025
- Facilitated new contracts being entered into the system
- Provided one-on-one consultations with high level clients
- Built structures for newly acquired companies to be included into the system
- Spearheaded new Oracle technology to handle complex contract systems
- Managed department workload to ensure goals were met
- Ran interdepartmental meetings to ensure and assess timelines
- Created a traffic management system for the department
- Addressed and resolved customer billing disputes
- Managed multiple federal and state accounts
- Issued credits and new invoices accordingly
- Worked on spearheading new Oracle technology to suit business needs
- (602) 850-5000
Billing Senior Specialist
IKON Office Solutions, Inc.
04.2005 - 08.2013
- Ensure accuracy in customer billing, resolve customer's billing disputes, account reconciliation, run and work daily and monthly reports.
- Often counted on to handle the more difficult customer issues, to investigate, identify, and correct any and all errors found.
- Assist peers in the more difficult areas of investigation of contracts. Finding the root cause of continuing errors to come to a final resolution.
- Running reports that team members rely on to get daily tasks completed, as well as their status for the day. Responsible for instructing team members if they receive audit errors on contract corrections.
- (888) 456-6457
Account Representative
AT&T Communications
Mesa, Washington
07.1997 - 03.2005
- Respond to all customer inquiries, while simultaneously analyzing account information to assess needs, and make appropriate recommendations to determine the best product, or service available.
- Resolve customer issues to complete satisfaction by fact finding, and problem solving based on information gathered from direct verbal communications and taking appropriate follow up action.
- Excel in the investigation, and verification on billing errors to determine the type and validity of dispute and credited account when appropriate.
- Verify credit worthiness of potential customers by interfacing with credit bureaus and internal systems.
- Provide customers with the information to understand operation, and functionality of their services.
- Process sales orders to upgrade, change, or add calling plans, and/or features
- Interface with multiple data bases, and terminals.
- Process bill payments on customer contracts.
- Associate Instructor, responsible for training employees on new products and services. Participate in conference calls involving the introduction of new initiatives. Also worked with the project management team to update, improve, streamline and create training packages to be used in continuation training.
- Assist peers in the operation of multiple systems, Communicate product updates and changes daily.
Education
High School - General Studies
Dobson High School
Mesa, AZ06.1985
Skills
- Proficient in Microsoft XP and Vista Operating Systems, Microsoft Office programs with a typing speed of 60 CWPM
- Experience in Oracle operating systems
- Leadership training and experience with guiding and education team members to raise efficiency
Accomplishments
Regularly surpass expectations. Received accommodation for getting 100% on compliance. Being Loyal, Dedicated, and Hard working has led me to achieve long term relationships with employers.
Languages
English
Timeline
Senior Analyst Global Billing
Limelight Networks/Edgio
08.2010 - 03.2025
Billing Senior Specialist
IKON Office Solutions, Inc.
04.2005 - 08.2013
Account Representative
AT&T Communications
07.1997 - 03.2005
High School - General Studies
Dobson High School