Trisha Anderson
7143 Excelsior Way,MN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Front Desk Manager
Massage Envy Spa
01.2019 - 07.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Entered and updated sensitive customer information during check-ins and room changes.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Management
Subway, Inc
01.2009 - 01.2010
- Kept management updated with regular status reports.
- Assisted in recruitment, orientation and ongoing management.
- Assisted with inventory management by keeping track of supplies and notifying management when restocking was necessary.
- Improved inventory management by accurately recording product quantities and locations in the warehouse management system.
- Reported safety issues or accidents to management.
- Supported store management with inventory management tasks, ensuring adequate stock levels at all times.
- Prepared monthly and yearly reports for management.
Management
Arby's Restaurant
01.2006 - 01.2009
- Assisted with inventory management by keeping track of supplies and notifying management when restocking was necessary.
- Improved inventory management by accurately recording product quantities and locations in the warehouse management system.
- Reported safety issues or accidents to management.
- Supported store management with inventory management tasks, ensuring adequate stock levels at all times.
- Prepared monthly and yearly reports for management.
- Performed and adhered to change management requirements.
- Improved cash flow management, optimizing working capital utilization.
- Reported problems and concerns to management.
Education
Bachelor of Arts - Business
Rasmussen Business College
Bloomington MN2010
GED -
Online
1995
Skills
- Customer Service
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Flexible and Adaptable
- Dependable and Responsible
Timeline
Front Desk Manager
Massage Envy Spa
01.2019 - 07.2024
Management
Subway, Inc
01.2009 - 01.2010
Management
Arby's Restaurant
01.2006 - 01.2009
Bachelor of Arts - Business
Rasmussen Business College
GED -
Online
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