Summary
Overview
Work History
Education
Skills
Timeline
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Trisha Baker

Mansfield,OH

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Mansfield Plumbing Products LLC
11.2021 - Current
  • Managing high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolving customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handling escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responding to customer requests for products, services, and company information.
  • Developing strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developing rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Histology Laboratory Assistant

Charles River Laboratories
08.2019 - 06.2021
  • Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
  • Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
  • Maintained documentation on tests performed in lab.
  • Tracked collected specimens by initialing, dating, and noting times of collection.

Human Resources Recruiter & Human Resources Administrative Assistant

The Step 2 Company, LLC
03.2015 - 08.2017
  • Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
  • Liaised with hiring managers to develop and implement strategies to source and recruit top talent.
  • Partnered with hiring managers to clarify position requirements, ensuring accurate job descriptions and candidate expectations.

Customer Service/Office Trainer

Premier Electronics
02.2011 - 12.2012
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service and Sales Representative

CenturyLink
06.2006 - 10.2009
  • Supervisor: Judy Herr (800) 786-6272
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Education

High School Diploma -

Pioneer Career And Technology Center
Shelby, OH
06.2003

High School Diploma -

Northmor High School
Mt.Gilead, OH
06.2003

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Conflict Resolution
  • Complaint Handling
  • Payment Processing
  • Professional telephone demeanor
  • Building rapport
  • Account Management

Timeline

Customer Service Representative

Mansfield Plumbing Products LLC
11.2021 - Current

Histology Laboratory Assistant

Charles River Laboratories
08.2019 - 06.2021

Human Resources Recruiter & Human Resources Administrative Assistant

The Step 2 Company, LLC
03.2015 - 08.2017

Customer Service/Office Trainer

Premier Electronics
02.2011 - 12.2012

Customer Service and Sales Representative

CenturyLink
06.2006 - 10.2009

High School Diploma -

Pioneer Career And Technology Center

High School Diploma -

Northmor High School

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Trisha Baker