Trisha Baker
Mansfield,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Mansfield Plumbing Products LLC
Ashland, OH
11.2021 - Current
- Managing high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolving customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handling escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responding to customer requests for products, services, and company information.
- Developing strong product knowledge to provide informed recommendations based on individual customer needs.
- Developing rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Histology Laboratory Assistant
Charles River Laboratories
Ashland, OH
08.2019 - 06.2021
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Human Resources Recruiter & Human Resources Administrative Assistant
The Step 2 Company, LLC
Perrysville, OH
03.2015 - 08.2017
- Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
- Liaised with hiring managers to develop and implement strategies to source and recruit top talent.
- Partnered with hiring managers to clarify position requirements, ensuring accurate job descriptions and candidate expectations.
Customer Service/Office Trainer
Premier Electronics
Galion, OH
02.2011 - 12.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service and Sales Representative
CenturyLink
Mansfield, OH
06.2006 - 10.2009
- Supervisor: Judy Herr (800) 786-6272
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
High School Diploma -
Pioneer Career And Technology Center
Shelby, OH06.2003
High School Diploma -
Northmor High School
Mt.Gilead, OH06.2003
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Conflict Resolution
- Complaint Handling
- Payment Processing
- Professional telephone demeanor
- Building rapport
- Account Management
Timeline
Customer Service Representative
Mansfield Plumbing Products LLC
11.2021 - Current
Histology Laboratory Assistant
Charles River Laboratories
08.2019 - 06.2021
Human Resources Recruiter & Human Resources Administrative Assistant
The Step 2 Company, LLC
03.2015 - 08.2017
Customer Service/Office Trainer
Premier Electronics
02.2011 - 12.2012
Customer Service and Sales Representative
CenturyLink
06.2006 - 10.2009
High School Diploma -
Pioneer Career And Technology Center
High School Diploma -
Northmor High School