Trisha Beene

Food Service:
- Checked in vendors.
- Conducted store audits.
- Managed over 75 customer interactions daily.
- Enhanced the customer appreciation program through personalized product marketing.
- Handled high call volumes with professionalism, especially during peak hours, while multitasking efficiently in a fast-paced setting.
- Showed empathy and practiced active listening, leading to increased customer satisfaction and repeat business.

• - Owner
• - Managed day-to-day business operations.
• - Processes orders from UPS, FedEx, USPS
• - Verifies that orders are correct.
• - Customer service.
• - Data entry.
• - Manages projects.
• - Conducts audits.
• - Oversees risk management
• - Managed approximately 75 incoming calls, emails and faxes per day from customers.
• - Streamlined operations and prioritized tasks, allowing revenue to increase yearly by 25%.
• - Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• - Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• - Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• - Consulted with customers to assess needs and propose optimal solutions.
• - Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• - Established foundational processes for business operations.
• - Interacted well with customers to build connections and nurture relationships.
• - Managed purchasing, sales, marketing and customer account operations efficiently.
• - Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Trained and motivated employees to perform daily business functions.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.

• Handled inbound calls and assisted New Jersey Medicaid recipients.
• Conducted searches, provided information, and facilitated changes to primary physicians.
• Processed requests for new identification cards.
• Investigated member issues, resolving them independently or escalating to appropriate department.
• Identified and reported discrepancies between our system and state system.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Scheduled patient appointments
• - Updated referral sources
• - Managed filing systems
• - Oversaw office management
• - Conducted data entry
• - Executed project management
• Performed auditing

Administered risk management

• Managed roughly 30 daily incoming and outgoing calls, emails, and faxes from customers
• Maintained confidentiality of sensitive information, ensuring the privacy of company documents and personnel records
• Delivered exceptional customer service, resolving client inquiries and concerns through phone and email communication
• Enhanced office efficiency by developing effective filing systems and organizational methods
• Aided department heads in achieving objectives by providing thorough administrative support, including report generation and data processing

• Prepared and wrote first and second mortgages, equity loans, and auto loans.
• The goal was to increase new money by approximately 20% each month.
• Worked to keep delinquency at a minimum, making daily calls to delinquent accounts and cold calls to acquire new accounts.
• Responsibilities included data entry, project management, auditing, and risk management.
• Consistently met goals on a weekly, monthly, and quarterly basis.
• Increased customer satisfaction by promptly addressing concerns and providing exceptional service.
• Conducted regular audits to ensure the accuracy of financial transactions and adherence to record-keeping procedures within the branch.
• Analyzed market trends to identify growth opportunities for the branch in terms of products, services, or customer segments.
• Complied with established internal controls and policies, performed banking, business administration, and financial tasks to ensure five-star service for clients, and evaluated and negotiated contracts to secure favorable financial terms.
• Increased customer satisfaction by addressing concerns promptly and providing exceptional service.
• Collaborated with colleagues on cross-functional initiatives to optimize overall branch performance.

• Managed a store with 1-3 employees, ensuring low debt levels and consistent growth for the office and company.
• Duties included holding personal checks as collateral and fulfilling 80% of the job's marketing requirements, which had to be completed daily by management.
• Engaged the store in community projects, contributed to the operation of all 12 stores in the district, and supported the district manager with the daily needs of these stores.
• This role involved extensive travel to assist with tasks as needed.
• Responsibilities encompassed data entry, project management, auditing, and risk management.
• Handled sensitive information discreetly, maintaining the confidentiality of company documents and personnel records.
• Provided exceptional customer service, addressing client inquiries and concerns through phone calls and email correspondence.
• Kept financial records accurate by regularly reconciling accounts payable and receivable to ensure balanced budgets.
• Managed office inventory by handling orders, requisitions, stocking, and shipment receiving.
• Regular inventory assessments were conducted to proactively order supplies and prevent shortages.
• Boosted team productivity by effectively delegating tasks and managing daily workflow.
• Coordinated office events and meetings, optimized scheduling, and implemented efficient filing systems and organizational strategies to streamline operations.
• In the recruitment process, conducted interviews and onboarded new employees, fostering their integration into the team.
• Acted as a liaison between upper management and staff, promoting prompt communication to address any concerns or issues.
• Managed vendor relationships, negotiating contracts to save costs while ensuring quality services, and facilitated smooth communication between departments.